CRN IS ON HOLDD

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This query is : Resolved

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An employee's Income Tax Return (ITR) payment shows as 'on hold' despite successful transaction confirmation and payment verification on the IT Department website. The CRN (Corporate Registration Number) indicates the payment was made and accepted, with a CIN (Corporate Identification Number) generated. The next steps involve re-checking the CRN status on the Income Tax portal to confirm acceptance and resolve the 'on hold' status.

Utkarsh verma

Utkarsh verma (Querist)
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09 September 2023 Got this message today from DEPARTMENT
Dear AXXXXX,
"Txn of Rs. 3240 against CRN ending with **** is on hold due to no response from the bank.
e-Filing, ITD"
*This is an ITR OF an employe.
*The ITR was filled and verified.
*Total due is paid and the transaction was successful at that time.
What should be the next step.

RAJA P M

RAJA P M (Expert)
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09 September 2023 Check out the CRN in portal. May be it's your previous attended challan

Utkarsh verma

Utkarsh verma (Querist)
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09 September 2023 that is the only crn i have paid for that particular amount &after checking on IT DEPT website the particular crn shows paid. BUT still getting these messages.

RAJA P M

RAJA P M (Expert)
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09 September 2023 Check out in itd Portal and verify its Accepted. Also verify the same in e pay tax

Utkarsh verma

Utkarsh verma (Querist)
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09 September 2023 It shows PAID on epay

RAJA P M

RAJA P M (Expert)
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09 September 2023 Please check throu Income tax portal with CRN. If its accepted then leave it simply. But, better with confirm.

Utkarsh verma

Utkarsh verma (Querist)
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10 September 2023 On portal in payment history it’s successfully done and CIN is generated