Password reset

This query is : Resolved

Querist : Anonymous

Querist : Anonymous (Querist)

13 December 2012 Dear Sir,
I have resed the password by answering secret question in forget password link.
Now I tried to login and it is asking me old password with new password.
If I have had the old password then what was the need to use forget password option.
Please advise me how to fix this problem.

Dintakurthi Tirumala

Dintakurthi Tirumala (Expert)
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14 December 2012 Is the new password set by you or the new password re-set by the authority.

In case the new password re-set by the authority then immediately after the login with that new password it will ask to change the password in that case at the column for old password type the new password re-set by the authority and at the new password column type you required password. At the same time please told at where you have re-set the password i.e at income tax site, or sale tax site or for your email provider etc....

OM SAI SRI SAI JAI JAI SAI

Querist : Anonymous

Querist : Anonymous (Querist)

14 December 2012 I reset the password on income tax site by answering the secret quetion, then it ask me to enter new password. I did the same and a message that password has been changed successfully being appeared. Then I tried to re-login by entering new password. And after that a page opened asking me old and new password at the same time.
I wondered, if I am in possession of old password then why did I try to use forget password option.

Dintakurthi Tirumala

Dintakurthi Tirumala (Expert)
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14 December 2012 In that case it asked you to change the password. So you have to enter your new- reset password at old password option and then enter any other password at new password option. For security tips it changed like that to change password.

OM SAI SRI SAI JAI JAI SAI

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