Regarding registration of income tax web site

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(Querist)
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16 February 2017 Sir,
I filled approximately 600 ITR's in a year. While registered clients pan number on income tax web site, ask for mobile number and e-mail id but registered only 10 pan numbers on one email id and mobile number. This year I had create 16 new email ids.
I'm not a qualified ca or licence holder laywer but pg in taxation law, so, doing practice.
Please suggest, what can do to resolve this issue ?
regards

Nikhil Kaushik

Nikhil Kaushik (Expert)
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16 February 2017 you are supposed to register with client's email ID and phone number. Using your own number and email ID is anyways a bad business practice.

VIKAS KUMAR SHARMA

VIKAS KUMAR SHARMA

(Querist)
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16 February 2017 Sir,
agreed with you. But very less clients have their e-mail ids.
pl suggest solution.
regards

Aashok Kumar Sharma online

Aashok Kumar Sharma online

(Expert)
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20 July 2025 You're absolutely right to seek a practical solution — here's a professional and compliant way to handle this:

✅ Problem:

Income Tax portal limits the number of PAN registrations with a single email/mobile (usually capped at 10).
You file ~600 ITRs annually.
Most of your clients don’t have their own email or mobile numbers.
⚠️ Why This Matters:

Registering clients using your own email/mobile is against the ITD’s user policy.
It also creates future access issues for clients, e.g. for password resets, e-verification, etc.
✅ Solution Options:

Option 1: Register as a Tax Return Preparer (TRP)
The best legal and long-term solution is to get registered as a TRP under the Income Tax Department.
You’ll be allowed to file ITRs for multiple clients without creating separate logins for each.
You’ll also be seen as an authorized return preparer, adding credibility to your practice.
🔹 Register here (TRPS portal)

Option 2: Use Your Client’s Aadhaar-Linked Mobile
Even if clients don't have emails:

Use Aadhaar-linked mobile number to complete e-verification (OTP based).
Let clients receive SMS alerts from ITD directly.
You can:

Help clients create simple email IDs (e.g., Gmail), especially if they are salaried or repeat taxpayers.
Maintain a record for them to access later.
Option 3: Register as an ERI (e-Return Intermediary)
If you're filing at scale (like 600 returns), you may apply for ERI status.
This allows you to file ITRs in bulk through your ERI portal access.
Email/mobile limits do not apply here.
🔹 Apply for ERI via ITD

✋ Not Recommended:
Don’t continue using your own number/email for 100s of clients — it’s non-compliant and will eventually block your access or attract notices.
🧾 Summary of Best Practices:

Task Best Practice
PAN registration Use client’s own Aadhaar-linked mobile
If no email Help them create basic Gmail IDs
High-volume return filing Register as TRP or ERI
Current situation (short-term) Rotate between 4–5 mobiles only temporarily, not ideal

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