Refund of itc on export of goods & services without payment

This query is : Resolved

meenakshi (Querist)
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30 April 2018 Dear Team,

During the filing the refund application, we are getting submit statement option is disable. We are not able to submit it due to refund application is pending. Please suggest further action for this.

Thanks
Meenakshi Gupta
9560687521

Guest

Guest (Expert)

02 May 2018 If possible send the screenshot of the error

meenakshi

meenakshi (Querist)
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03 May 2018 Dear Somi Bhansali,

I am not able to attached sceen shot of error. please suggest further action.

Thanks

meenakshi

meenakshi (Querist)
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03 May 2018 Dear Somi Bhansali,

We are getting message

"Error encountered while uploading file"

Thanks
Meenaskhi Gupta

Asha Kanta Sharma

Asha Kanta Sharma (Expert)
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20 July 2025 Hi Meenakshi,

The error "Error encountered while uploading file" during refund application submission on the GST portal usually indicates one or more of the following issues:

File Format/Size Issue
Ensure the uploaded file is in the prescribed format (usually PDF or Excel as specified).
Check the file size — it should be within the portal's allowed limit (usually under 5 MB).
Data Mismatch or Validation Errors
Sometimes the refund application won't submit if there is a mismatch between GSTR-1, GSTR-3B data, or if any mandatory fields are missing or incorrect.
Cross-verify the data entered in your refund form with your returns.
Technical Glitch / Portal Issue
Sometimes the GST portal faces downtime or glitches. Try clearing browser cache or switching to a different browser.
Retry after some time.
Pending Actions or Errors in Previous Returns
Check if there are any pending actions like unfiled returns or validation errors in your earlier returns which may block refund submission.
Also check if your refund claim is stuck due to any mismatch flagged by the portal.
Suggested Steps:
Verify all required documents and fields are properly filled and attached.
Confirm file size and format compliance.
Check that your GST returns are filed and reconciled correctly.
Clear cache and cookies or use incognito/private mode.
Try uploading from a different browser (Chrome or Firefox recommended).
If the issue persists, raise a ticket on the GST portal under Help & Support > Raise an Issue > Refund Application Issues quoting the exact error message.
You may also contact GST Helpdesk or your GST consultant for assistance.

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