Error in Digital Signature supported KYC validation

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This query is : Resolved

Quick Summary

If you're encountering an error when trying to download the TRACES Justification Report, specifically 'Error in establishing connection with TRACES Websocket Esigner', it's likely a Digital Signature Certificate (DSC) setup issue. The solution involves ensuring the WebSigner setup is correctly installed and running, disabling browser proxies, and clearing your cache. If problems persist, try a different browser, check firewall settings, or contact TRACES support.

Sangavi

Sangavi (Querist)
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21 July 2020 Dear Sir,

Can any one guide me what to do if I get this error.

"Error in establishing connection with TRACES Websocket Esigner. Please ensure that WebSigner Setup is installed and service is running on your machine and there are no proxies enabled on the browser while doing DSC activities".

While trying to download Justification report.

Eswar Reddy S

Eswar Reddy S (Expert)
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23 July 2020 Install e-signer and try again

Message likes : 1 times

Aashok Kumar Sharma online

Aashok Kumar Sharma

(Expert)
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21 July 2024 The error message suggests issues with the Digital Signature Certificate setup and its interaction with TRACES for downloading the Justification Report. To resolve this, follow these steps: check WebSigner setup, verify the service, disable proxies, clear browser cache, use a supported browser, check firewall settings, restart the computer, and contact TRACES support if the issue persists.

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