St-1

This query is : Resolved

Querist : Anonymous

Querist : Anonymous (Querist)

17 January 2013 sir, I had been registered with service tax and field ST-1, but due to wrong name of applicant I was withdraw my st-1, then again when i am login massage display (The registration is either Withdrawn, Rejected or Surrendered so you can not login with this user name). After then I was register as a new user and fill the ST-1 but i can not submit the ST-1 because it again give massage (that Your Request Can not be Processed, Please contact the System Administrator.) SIR PLEASE SUGGEST ME WHAT I DO PLEASE ALSO MAIL ME MY ID IS VIKAS.CHANDRA@YAHOO.COM
THANKS A LOT
VIKAS CHANDRA

CA Harish Suwalka

CA Harish Suwalka (Expert)
Follow

18 January 2013 contact aces helpline email with full
Description of the problem an screen shots.
they will enable your Registration

Querist : Anonymous

Querist : Anonymous (Querist)

21 January 2013 i was mail them but they were not answer

Aashok Kumar Sharma

Aashok Kumar Sharma (Expert)
Follow

25 July 2025 Hey Vikas,

This kind of error usually happens because the earlier registration with the wrong name is still active in the system as "Withdrawn" or "Rejected," and the portal is blocking the new ST-1 submission under the same details or PAN.

Here’s what you can do:

1. **Check the status of your old registration:**
Log in with your old credentials (if possible) or contact the service tax helpdesk to confirm if your old registration is fully cancelled or surrendered.

2. **Raise a grievance on the service tax portal:**
There is a “Grievance” or “Helpdesk” section on the Service Tax website. Raise your issue there explaining the situation. They can help reset or unblock your registration.

3. **Contact the Service Tax Department:**
Sometimes, system errors need manual intervention. Visit or call your local Service Tax office or the Central Excise Commissioner’s office and explain the issue. Provide your PAN, old registration details, and the problem faced.

4. **Try clearing browser cache or use a different browser:**
Sometimes portal issues are browser-related.

5. **Avoid creating multiple registrations:**
Since multiple registrations with same PAN cause conflicts, wait for the department to resolve your issue.

Unfortunately, I can’t send emails, but you can follow the above steps and also check the “Helpdesk” section on the service tax portal.

If you want, I can help draft a grievance message for you.

Let me know!

You need to be the querist or approved CAclub expert to take part in this query .
Click here to login now