Report on the Quality of Data and Matching of TDS / TCS Clai

This query is : Resolved

Manoj (Querist)
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14 October 2009 I have received a email from IT Department which is having a .xls+ file in zip format. It has is password protected. I am not able to open the file even my password is correct it is in lower case with PAN + DOB(DDMMYYYY) combination. When i try to unzip it , it says that Winzip encountered problem during this operation

Manoj

CA SANJAY MUKHERJEE

CA SANJAY MUKHERJEE (Expert)
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15 October 2009 Let us know the subject of the email received.

CA. Bikash Bogi

CA. Bikash Bogi (Expert)
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21 October 2009 There may be some tecnical problem......
in the winzip software or the setting of your computer...U just try it again..
or check your connections
I had also received the same file from IT dept. there is no such problem at all

Manoj

Manoj (Querist)
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22 October 2009
The subject of message is
"Subject: Report on the Quality of Data and Matching of TDS / TCS Claims in your E-Return - Regâ€"

Asha Kanta Sharma

Asha Kanta Sharma (Expert)
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21 July 2025 Here’s a clear and helpful response you can use to address the issue with the password-protected zip file from the IT Department:

Subject: Issue Opening Password-Protected Zip File from IT Department

Dear Sir/Madam,

I have received an email from the Income Tax Department with the subject:
"Report on the Quality of Data and Matching of TDS / TCS Claims in your E-Return - Reg".

The email contains a password-protected zip file with an Excel (.xls) file inside. However, I am unable to open the zip file even though I am using the correct password, which is a combination of PAN and DOB (in DDMMYYYY format) in lowercase as instructed.

When I try to unzip the file using WinZip, I receive the error message:
"WinZip encountered a problem during this operation."

I have tried the following troubleshooting steps:

Verified the password carefully (PAN + DOB in lowercase).

Tried unzipping multiple times.

Checked internet connection and computer settings.

Used the latest version of WinZip.

Unfortunately, the problem persists.

Could you please assist with:

Confirming if the file sent is intact and not corrupted?

Whether there is an alternate way or software recommended to open this file?

Or if the password format is exactly as mentioned?

Thank you for your assistance.

Best regards,
Manoj
[Your Contact Details]

Additional suggestions:

Try using alternative zip extraction tools like 7-Zip or WinRAR, which sometimes handle encrypted zip files better.

Ensure your WinZip software is updated to the latest version.

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