How do you manage client document collection and follow-ups in your CA/CS practice?

Save Share

This query is : Open

M Raghupathy (Querist)

24 October 2026 Hello everyone,

I’d like to understand how practising CAs and Company Secretaries currently manage document collection from clients.

In your day-to-day work, do you face any of these challenges?

- Clients repeatedly delaying the submission of required documents
- Receiving incomplete documents or incorrect files
- Tracking which documents have been received and which are still pending
- Following up with clients through WhatsApp, email, or phone calls
- Keeping document collection organised across multiple clients

I’m interested in learning how small and mid-sized practices handle this workflow today.

A few questions:

1. What is the most time-consuming part of collecting documents from clients?
2. Do you use dedicated software, spreadsheets, WhatsApp, email, or a combination of these?
3. What is one thing you wish your current process handled better?
4. Have you found a simple, practical way to reduce repeated follow-ups?

I’m an independent student developer researching this workflow and trying to understand what professionals genuinely need before improving a small document-collection tool.

I’d appreciate practical experiences and suggestions from practising professionals. Thank you!

You need to be the querist or approved CAclub expert to take part in this query .
Click here to login now