Question on ITC claim

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A business owner is seeking advice on a delayed GST Input Tax Credit (ITC) refund for online advertising purchases. The claim was filed in January 2021, and despite being over a month past the usual processing time, the status shows 'RFD-05 not issued'. The user is unsure how to contact their assigned GST officer to inquire about the delay and is looking for guidance on the next steps.

Gaurav

Gaurav (Querist)

18 February 2021 Hello Everyone,

I have a proprietorship firm and have filed for GST refund/ITC on 5 Jan, 2021 for the last quarter of 2020 (Oct-Dec). The accumulated ITC was for GST paid on purchase of online advertising (Google and Facebook Ads) and as I provide services through "export of services without payment of GST" to foreign clients.

I was informed by a CA that I'm eligible for 100% refund for GST paid. Now my question is how long does it take for refund/ITC application to be processed and ITC to be credited to my savings bank account, that's already added on GST portal and was also selected during filing for ITC claim?

Lekhraj sood

Lekhraj sood (Expert)

18 February 2021 Normally you should get within a month if you filed correctly and there are no issues.

Gaurav

Gaurav (Querist)

18 February 2021 Well, it has been well over a month now and the "payment order status" is showing as "RFD-05 not issued". Any advice on what should be my next step?

Gaurav

Gaurav (Querist)

18 February 2021 Marking the query status as open

Lekhraj sood

Lekhraj sood (Expert)

18 February 2021 Write a mail or letter to your GST officer for issuing RFD05.

Gaurav

Gaurav (Querist)

18 February 2021 Can I send an email? if yes, where do I get the email of the GST officer? If not where do I send the letter to? From the refund application tracking I can only see that it's assigned to "Assistant Commissioner,Ward 93". I don't have the contact details of the concerned person.

Also, can you help in this matter? I can pay the fees you'll charge, if you are willing to resolve my issue.

CA Altamush Zafar

CA Altamush Zafar (Expert)

18 February 2021 What is your location? It will be better to appoint a local consultant for this type of work

Gaurav

Gaurav (Querist)

19 February 2021 I'm in East Delhi. Let me know if you can get my problem resolved.

Aashok Kumar Sharma online

Aashok Kumar Sharma

(Expert)

29 October 2026 If the refund isn't paid within 60 days of the RFD-01 acknowledgement, Sec 56 interest at 6% p.a. is due to you; raise a grievance on the GST self-service portal quoting the ARN, and you may also write to the proper officer citing Rule 91.

Aashok Kumar Sharma online

Aashok Kumar Sharma

(Expert)

29 October 2026 For anyone in this position: a refund must be granted within 60 days of the RFD-02 acknowledgement (Sec 54(7)), and if delayed, interest at 6% is payable from the 61st day (Sec 56), so a written reminder to the proper officer citing these sections usually moves it.

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