Payment under GST

This query is : Resolved

pooja (Querist)
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05 August 2022 Dear Sir/ Madam,
I am facing a problem while making payment under GSTr 3B, Some amount is shown in my credit ledger and some in cash ledger but I want to utilise the cash ledger amount but no option is shown against that , I can't utilise the credit ledger as its not allowed for the payment I am making for but what to do when its not showing that option only, I tried calling GST helpline no. but they were also not able to solve the query. Can anybody help me out as regards that...? Its urgent.

Aashok Kumar Sharma online

Aashok Kumar Sharma online

(Expert)
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10 July 2024 If you're facing issues with making payment under GST while using GST portal and the options are not appearing correctly, here are some steps and considerations you can follow to resolve the issue:

1. **Verify Ledger Balances:** Double-check your credit ledger and cash ledger balances to ensure they reflect the correct amounts. Sometimes delays in updating ledger balances can cause discrepancies.

2. **Clear Cache and Cookies:** Sometimes browser cache and cookies can interfere with the functionality of the GST portal. Clear your browser's cache and cookies, then log back into the GST portal to see if the issue persists.

3. **Use Different Browsers:** Try accessing the GST portal using a different web browser or device. Sometimes certain browsers may not display all options correctly.

4. **Check Portal Updates:** Ensure that you are using the latest version of the GST portal. Sometimes updates to the portal can introduce new features or fix existing issues.

5. **Technical Support:** If the problem persists despite these steps, contact GST helpdesk or technical support. Provide them with detailed information about your issue, including screenshots if possible, to help them understand and resolve the problem more effectively.

**Seek Expert Help:** If the GST helpdesk is unable to resolve the issue, consider consulting with a GST practitioner or accountant who may have encountered similar issues before and can provide specific guidance based on their experience.

Given the urgency of the matter, it's important to persist in trying to resolve the issue through these steps or through direct assistance from GST technical support. Issues related to payment on the GST portal can often be technical in nature and may require specific troubleshooting steps to resolve effectively.

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