Pan password retrieve

This query is : Resolved

Phani Kumar (Querist)
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07 October 2015 How to retrieve the Login password, as we don't have the details of earlier login credentials. To change the Phone number and mail id, we don't have the Bank details provided in the last filed return, etc.,

CMA. CS. Sanjay Gupta

CMA. CS. Sanjay Gupta (Expert)
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07 October 2015 You can reset password through forget password option. Following options are there: 1) Answer Secret Question 2) Upload Digital Signature Certificate 3) Acknowledgement No and Bank Account No 4) Using OTP (PINs) 5) Login through your net banking account.

CMA. CS. Sanjay Gupta

CMA. CS. Sanjay Gupta (Expert)
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07 October 2015 This kind of issues were very common and many e-filers were facing such difficulties. To overcome this IT Department has added new option under forgot password. It is OTP. It will send the OTP to your registered email id and mobile no. Now if you dont know mobile no even then you can reset your password by giving new mobile no and new email id and for this you only need to mention any of the following details:

1) TAN of deductor who has deducted TDS from you.
2) Saving Bank A/c No.
3) BSR Code, Challaan date and CIN no of any challan deposited towards payment of Tax during AY 14-15 or AY 13-14. You can get this by paying a small amount of Tax, say Rs 10 using ITNS280.

So try this new facility and reset your Password.

Phani Kumar

Phani Kumar (Querist)
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07 October 2015 Dear Sanjay Gupta,

thanks for your valuable suggestion, but in my case client have misplaced the Tax paid challan of the previous year and the Bank account which we are providing is not accepting. So what is the other alternative to retrieve the password.

CMA. CS. Sanjay Gupta

CMA. CS. Sanjay Gupta (Expert)
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07 October 2015 Just pay a small amount of Tax through ITNS 280 and use that to reset password.

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