Gst practitioner login problem

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Shaligram Jha (Querist)
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18 November 2017 Dear Sir /Madam,

I have got the username & password from department but unable to login on portal. When i login 1st time than message shown "Provisional id/GSTIN/UIN entered is already mapped to a username kindly login with valid user name" Kindly provide a solution.

Parv Kumar

Parv Kumar (Expert)
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18 November 2017 Go on forgot username & get your username. Thereafter Go on forgot password & get password.

Message likes : 1 times

Shaligram Jha

Shaligram Jha (Querist)
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19 November 2017 Dear Sir, When i click on forgot username & generate the OTP than i get this message "The Provisional ID / GSTIN entered by you doesn’t exists as per our records. Please enter your valid Provisional ID / GSTIN / UIN" I have receive GST Practitioner ID & password only from department trough email.

Aashok Kumar Sharma online

Aashok Kumar Sharma online

(Expert)
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27 July 2024 If you're encountering the error message "The Provisional ID / GSTIN entered by you doesn’t exist as per our records" while trying to retrieve your GST username, here are some steps you can take to resolve the issue:

### Steps to Resolve GST Username Retrieval Issue

1. **Verify GSTIN and Provisional ID:**
- Ensure that you are entering the correct GSTIN or Provisional ID. Double-check for any typos or errors.

2. **Check GST Registration Status:**
- Confirm that your GST registration is active and not suspended or canceled. You can verify this by logging into the GST portal using any available credentials or contacting the GST helpdesk.

3. **Confirm Practitioner Registration:**
- Since you received a GST Practitioner ID and password, ensure that you are using the correct ID (if applicable). Practitioners often have different credentials than regular taxpayers.

4. **Use Correct Portal:**
- Make sure you are on the correct GST portal:
- **For taxpayers**: [GST Portal](https://www.gst.gov.in)
- **For GST practitioners**: [GST Practitioner Portal](https://www.gst.gov.in) (same portal but practitioner login section)

5. **Check Registration Email:**
- Review the email from the GST department that contains your Practitioner ID and password for any additional instructions or information on login.

**Contact GST Helpdesk:**
- If the problem persists, contact the GST helpdesk or GSTN (Goods and Services Tax Network) support:
- **GST Helpdesk Contact**:
- Phone:
- Email: helpdesk@gst.gov.in
- Provide them with details of your issue, including the error message and the Provisional ID/GSTIN you are using.

**Try Resetting Password:**
- If you have access to the email with the Practitioner ID and password, try resetting your password again using the "Forgot Password" option, ensuring that you follow all instructions provided.

**Review GST Practitioner Registration:**
- Ensure that your registration as a GST practitioner is complete and that you have followed all necessary steps for activation.

**Clear Browser Cache:**
- Sometimes, browser issues can cause problems. Clear your browser cache and cookies or try accessing the portal using a different browser or incognito mode.

### Additional Advice

- **Documentation**: Keep all relevant documentation and correspondence from the GST department handy when contacting support. This will help them verify your details more efficiently.

- **Follow Up**: If you receive a response from the helpdesk, follow their instructions carefully to resolve the issue.

By following these steps, you should be able to address the issue with retrieving your username and accessing the GST portal.

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