Consumer protection act , 1986

This query is : Resolved

Querist : Anonymous

Querist : Anonymous (Querist)

08 June 2012 please guide me in resolving the following query....

a customer has filed a complaint against us under consumer protection act,1986 claiming that we have charged higher amt as listed..we had charged rs 285 instead of rs 284.5..because of rounding off issue...
can anyone please tell me that is there any case law available providing remedy to the vendor...please rply...

Querist : Anonymous

Querist : Anonymous (Querist)

08 June 2012 please help me asap...

Amol S Joglekar

Amol S Joglekar (Expert)
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08 June 2012 What business you are in? Does it covered under Consumer Protection Act? Assuming the answer to be yes...... It is really very hard to believe that your list can take the figure of 284.5 but your billing software is not. You need to apologise and refund the rounding off difference. Form over substance. If the amount is SUBSTANTIAL, then only you need to worry. If the amount is meagre, no penalty will be invoked.

Querist : Anonymous

Querist : Anonymous (Querist)

08 June 2012 Thank you sir, for ur valuable reply...

actually the exact details are as under:

The bill amounted Rs.283.5 ( Rs270 + Rs.13.5 of VAT ) and the software rounded off it to Rs.284. However the bill shows clearly the rounded off figure of Rs.0.5 . The customer is threatening to sue under the consumer protection act 1986. The intention of vendor is not malafide and the only reason for rounding off is that 50 paisa coins are not generally in trade. So please guide me whether customer can sue for such a petty amount under this act. or under any other act (like MRTP etc ) ?

The vendor is engaged in running a restaurant.

My second question is that , in case if customer sue then whether any remedy is available for the vendor in any of the acts. ????

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