Consumer protection act , 1986
Querist : Anonymous
a customer has filed a complaint against us under consumer protection act,1986 claiming that we have charged higher amt as listed..we had charged rs 285 instead of rs 284.5..because of rounding off issue...
can anyone please tell me that is there any case law available providing remedy to the vendor...please rply...
Querist : Anonymous
Querist : Anonymous
actually the exact details are as under:
The bill amounted Rs.283.5 ( Rs270 + Rs.13.5 of VAT ) and the software rounded off it to Rs.284. However the bill shows clearly the rounded off figure of Rs.0.5 . The customer is threatening to sue under the consumer protection act 1986. The intention of vendor is not malafide and the only reason for rounding off is that 50 paisa coins are not generally in trade. So please guide me whether customer can sue for such a petty amount under this act. or under any other act (like MRTP etc ) ?
The vendor is engaged in running a restaurant.
My second question is that , in case if customer sue then whether any remedy is available for the vendor in any of the acts. ????
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