Ticket raised for gst portal

This query is : Resolved

Kollipara Sundaraiah (Querist)
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04 June 2022 Sir,
Any gst registered dealer any question ticket raised or any e -mail address message send correct procedure.

CA Rashmi Gandhi

CA Rashmi Gandhi (Expert)
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04 June 2022 Go on grievance redressal portal to lodge ticket for gst

Asha Kanta Sharma

Asha Kanta Sharma (Expert)
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02 August 2025 If a GST-registered dealer has an issue or query and wants to **raise a ticket or contact GSTN**, here’s the **correct procedure**:

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### ✅ **1. Raise a Ticket via GST Portal (Grievance Redressal)**

**Steps:**

1. Go to 👉 [https://www.gst.gov.in](https://www.gst.gov.in)

2. Login using your GST credentials.

3. Scroll to the bottom of the page and click on **"Help and Taxpayer Facilities"**

4. Then click on **"Grievance Redressal Portal (Self Help Portal)"**

* Or directly go to: [https://selfservice.gstsystem.in](https://selfservice.gstsystem.in)

5. Click on **“Report Issue”**

6. Select the category of your issue (e.g., Registration, Return Filing, Payment, etc.)

7. Fill in all required details and upload supporting documents or screenshots if needed.

8. Submit the form and note down the **ticket number**.

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### ✅ **2. Track Grievance / Ticket Status**

* Go back to [https://selfservice.gstsystem.in](https://selfservice.gstsystem.in)
* Click on **“Check Status”**
* Enter your ticket number and captcha to view the response.

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### ✅ **3. Contact via Email (if needed)**

While ticket system is preferred, you can also email for specific categories:

* **For technical issues**:
📧 *[helpdesk@gst.gov.in](mailto:helpdesk@gst.gov.in)*

* **For refund issues**:
📧 *[refunds@gst.gov.in](mailto:refunds@gst.gov.in)*

* Always mention:

* GSTIN
* Ticket Number (if already raised)
* Description of issue
* Screenshots if any

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### 📞 **4. GST Helpdesk Number**

You may also call the **GST Helpdesk (24x7)**:

📞 **__________** (Toll-Free)

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### ⚠️ Tips:

* Always keep a copy of your ticket acknowledgment or email confirmation.
* Response may take **2–5 working days**, depending on complexity.
* Use **registered email ID and mobile number** for correspondence.

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Let me know the **type of issue you're facing** and I can guide you on selecting the right category.

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