Service tax amendment

This query is : Resolved

CA SHASHI KUMAR CG (Querist)
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29 August 2013 Dear Experts,

In the process of amending ST2 I am getting "YOUR REQUEST CANNOT BE PROCESSED. PLEASE CONTACT SYSTEM ADMINISTRATOR". What does this mean? How to proceed further?

Thanks in Advane.

CMA Ramesh Krishnan

CMA Ramesh Krishnan (Expert)
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05 September 2013 what amendment you are doing?

Aashok Kumar Sharma

Aashok Kumar Sharma (Expert)
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24 July 2025 This is a common technical error encountered when filing Service Tax Amendment (ST-2) on the ACES (Automation of Central Excise and Service Tax) portal — especially before the transition to GST.

⚠️ Error:
"YOUR REQUEST CANNOT BE PROCESSED. PLEASE CONTACT SYSTEM ADMINISTRATOR"

✅ Meaning:
This message usually indicates a system-level issue and not an error in your data entry. Common causes include:

🔹 1. Session timeout or browser incompatibility
The ACES portal was sensitive to certain browsers or long periods of inactivity.

🔹 2. Technical glitch on the ACES server
Often due to back-end issues like:

Database connectivity

Service downtime

Temporary maintenance

🔹 3. Attempting amendment during restricted hours
ACES used to undergo maintenance during non-working hours or filing rush periods.

✅ Steps to Resolve:
Try again in a different browser
Use Internet Explorer 11 or Firefox (older versions) — those worked best with ACES.

Clear browser cache and cookies, and log in again.

Ensure your digital signature (if applicable) is properly installed and active.

Try accessing during non-peak hours (e.g., early morning).

If the problem persists, do the following:

📧 Raise a ticket on ACES Helpdesk:
Email: aces.servicedesk@icegate.gov.in

Include:

Your Service Tax Registration No.

Screen error message (screenshot if possible)

Steps you followed before the error occurred

Alternatively, visit your Jurisdictional Service Tax Department and request offline help or assistance.

📝 Tip:
If the amendment is urgent (e.g., address, contact details, additional services), submit a manual amendment request at your Commissionerate along with a hard copy of the ST-2 amendment form, pending online resolution.

✅ Summary:
"Your request cannot be processed..." usually means a technical issue with the ACES portal, not your application.
🔧 Try alternate browser methods, and if unresolved, email ACES helpdesk or contact your jurisdictional officer.

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