Itr problem

This query is : Resolved

CA Parul Saxena (Querist)
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28 September 2015 I am trying to reset password of one of the individual but while doing this an error shows that use id dosen't exist.....but i am putting correct PAN no in the field...please solve the query i have to reset the password so that i can file ITR

Amol S Joglekar

Amol S Joglekar (Expert)
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28 September 2015 https://incometaxindiaefiling.gov.in/e-Filing/Services/KnowYourJurisdictionLink.html

use this to see if the pan has jurisdiction

OR

use this for finding out

https://incometaxindiaefiling.gov.in/e-Filing/Services/KnowYourPanLink.html

Message likes : 1 times

CA Parul Saxena

CA Parul Saxena (Querist)
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28 September 2015 yes pan has jurisdiction

Amol S Joglekar

Amol S Joglekar (Expert)
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28 September 2015 that is fine and what is the status as per the second URL as above.....is it showing status ACTIVE?

CA Parul Saxena

CA Parul Saxena (Querist)
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28 September 2015 yes PAN is active my problem is if i go for forget password it says user id is not registered and when i go for new registration than it says user is already registered...i want user id and password of itr filing

Amol S Joglekar

Amol S Joglekar (Expert)
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28 September 2015 no no, some thing is wrong....it should not go there.....after putting date of birth and captcha code but not putting the password, if we click on forget password url, it takes us to
https://incometaxindiaefiling.gov.in/e-Filing/ResetPassword/UserIDCapturePage.html

that is rest password menu.

On top of that if you are getting that irritating message....best way is

please contact 1800 4250 0025 OR
+91 80 2650 0025

CA Parul Saxena

CA Parul Saxena (Querist)
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28 September 2015 yes sir in the reset password menu it is showing user id dosent exist...

Amol S Joglekar

Amol S Joglekar (Expert)
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28 September 2015 Something is wrong in the database. Please contact on the numbers given above. These numbers are readily available on the income tax e filing web site.

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