Itr problem
This query is : Resolved
CA Parul Saxena
(Querist)
28 September 2015
I am trying to reset password of one of the individual but while doing this an error shows that use id dosen't exist.....but i am putting correct PAN no in the field...please solve the query i have to reset the password so that i can file ITR
Amol S Joglekar
(Expert)
28 September 2015
https://incometaxindiaefiling.gov.in/e-Filing/Services/KnowYourJurisdictionLink.html
use this to see if the pan has jurisdiction
OR
use this for finding out
https://incometaxindiaefiling.gov.in/e-Filing/Services/KnowYourPanLink.html
use this to see if the pan has jurisdiction
OR
use this for finding out
https://incometaxindiaefiling.gov.in/e-Filing/Services/KnowYourPanLink.html
Message likes :
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CA Parul Saxena
(Querist)
28 September 2015
yes pan has jurisdiction
Amol S Joglekar
(Expert)
28 September 2015
that is fine and what is the status as per the second URL as above.....is it showing status ACTIVE?
CA Parul Saxena
(Querist)
28 September 2015
yes PAN is active my problem is if i go for forget password it says user id is not registered and when i go for new registration than it says user is already registered...i want user id and password of itr filing
Amol S Joglekar
(Expert)
28 September 2015
no no, some thing is wrong....it should not go there.....after putting date of birth and captcha code but not putting the password, if we click on forget password url, it takes us to
https://incometaxindiaefiling.gov.in/e-Filing/ResetPassword/UserIDCapturePage.html
that is rest password menu.
On top of that if you are getting that irritating message....best way is
please contact 1800 4250 0025 OR
+91 80 2650 0025
https://incometaxindiaefiling.gov.in/e-Filing/ResetPassword/UserIDCapturePage.html
that is rest password menu.
On top of that if you are getting that irritating message....best way is
please contact 1800 4250 0025 OR
+91 80 2650 0025
CA Parul Saxena
(Querist)
28 September 2015
yes sir in the reset password menu it is showing user id dosent exist...
Amol S Joglekar
(Expert)
28 September 2015
Something is wrong in the database. Please contact on the numbers given above. These numbers are readily available on the income tax e filing web site.
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