Faulty goods without cutom duty

This query is : Resolved

Querist : Anonymous

Querist : Anonymous (Querist)

10 September 2015 We had exported Scool science lab instruments to our customer in UK. Now they have 3 or 4 faulty unit of a apparatus.
We want to get them back as we had given them rebate for that

How can we get that without heavy custom duty.

Querist : Anonymous

Querist : Anonymous (Querist)

14 September 2015 Please reply and helep

Aashok Kumar Sharma

Aashok Kumar Sharma (Expert)
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24 July 2024 If you need to retrieve faulty goods exported to the UK without incurring heavy customs duty, here are steps you can consider:

1. **Communication with Customer:**
- First, communicate with your customer in the UK regarding the faulty units. Request them to send the faulty units back to you for inspection and replacement.

2. **Claiming Warranty or Rebate:**
- If the faulty units are covered under warranty or if you have provided a rebate, clearly communicate this to the customer. Assure them that the faulty units will be replaced or repaired as per the terms agreed upon.

3. **Documentation:**
- Prepare necessary documentation such as a letter of authorization or a commercial invoice specifying that the units are being returned for warranty purposes or due to a rebate agreement. Include details of the original export transaction, invoice numbers, and the nature of the goods.

4. **Customs Procedure:**
- Contact your local customs authority or engage with a customs broker who can guide you on the procedure for importing goods that were previously exported. Provide them with the necessary documentation to facilitate the return of the faulty units.

5. **Duty Exemption or Relief:**
- In many countries, there are provisions for duty exemption or relief on goods that are returned due to defects or under warranty. Check with the customs authority in the UK to see if such provisions apply. You may need to provide proof of the original export and the reason for return.

6. **Handling Fees and Charges:**
- Be prepared for potential handling fees or charges associated with the return of goods. These could include shipping costs, customs clearance fees, and any administrative charges.

7. **Insurance:**
- Ensure that the goods are adequately insured during transit back to you to protect against any damage or loss.

By following these steps and ensuring clear communication with your customer and customs authorities, you can facilitate the return of faulty goods without unnecessary customs duty burdens. It's advisable to seek assistance from a customs expert or international trade advisor for specific guidance tailored to your situation and the regulations in both India and the UK.

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