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Guest

Guest (Querist)

05 September 2014 I HAVE TAKEN NEW DEBIT CARD OF CENTRAL BANK....IT IS WORKING IN ATM AND I HAVE ALREADY REGISTERED FOR 3D SECURE PIN VERIFIED BY VISA AND ABLE TO GENERATE OTP FOR MAKING ONLINE PAYMENT LIKE EXAM FORM PAYMENT BUT WHEN I USE PAYMENT BUTTON TO MAKE PAYMENT IT SHOWS 3D SECURE AUTHENTICATION FAILED..........SO MY QUESTION IS WHAT SHALL I DO NOW AND I CONTACTED MY BANK BUT EVEN THEY DONT KNOW HOW TO SOLVE THIS PROBLEM.... AND WHETHER NET BANKING IS NECESSARY FOR ONLYN PAYMENT THROUGH DEBIT CARD...AND I CONTACTED TO CCE OF DEBIT CARD AND THEY GAVE ME EMAIL TO SEND THEM MY PROBLEM AND I DID BUT NO REPLY AT ALL... PLZ REPLY ASAP...

Ankur Garg

Ankur Garg (Expert)

14 September 2014 As per my understanding when you use your debit card, system will give you 2 options:

1. Do you want to use 3D secure PIN; or

2. Do you want to generate OPT.

Next time please select OTP option and click on generate OTP. generate OTP option is more convenient.

I hope this suggestion would be of some help.

Thanks

Message likes : 1 times

Guest

Guest (Querist)

14 September 2014 NO.....SIR IT ASKS ....SELECT WHERE U WANT TO RECEIVE OTP MOBILE OR EMAIL OR BOTH.....WHAT U SAID ....DOES NOT SHOWS AT ALL...

Ankur Garg

Ankur Garg (Expert)

14 September 2014 My HDFC Visa uses the same method. If OTP method is there than follow the same in place of 3D secure password.

Thanks

Message likes : 1 times

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