Refund - grievance

This query is : Resolved

Kapil Khanna (Querist)
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08 January 2014 I have submitted refund reissue 6 times over a period of 1 yr for an old refund of FY2009-10.
The online refund reissue process has been followed accurately. I have ticket numbers for all the requests / complaints / calls to the CPC call centre (1800 425 2229).

CPC is unable to resolve the problem for 1 yr and my refund has not yet arrived.

How do I raise an official grievance / complaint for this?

Thanks,
Kapil

Kapil Khanna

Kapil Khanna (Querist)
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22 January 2014 How do I raise a grievance on https://incometaxindiaefiling.gov.in/

Please help.

Aashok Kumar Sharma online

Aashok Kumar Sharma online

(Expert)
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20 July 2025 Hi Kapil,

Sorry to hear about the prolonged issue with your refund reissue. Here’s how you can officially raise and escalate your grievance on the Income Tax India e-filing portal:

Steps to Raise Grievance on Income Tax e-Filing Portal:
Login to the e-Filing Portal:
Go to https://incometaxindiaefiling.gov.in/ and login using your PAN and password.
Navigate to ‘Helpdesk’ → ‘Register Grievance’:
After login, click on the ‘Helpdesk’ tab in the top menu, then select ‘Register Grievance’.
Fill the Grievance Form:
Select the category relevant to your issue, such as ‘Refund’ or ‘Refund Reissue’.
Provide all necessary details: PAN, assessment year, nature of grievance (refund not received), etc.
Mention your previous ticket numbers related to refund reissue to show prior attempts.
Submit Your Complaint:
Submit the grievance and note down the grievance registration number for future reference.
Follow Up:
You can track the status of your grievance on the same portal under ‘View Grievance Status’.
Additional Steps to Escalate:
Contact Jurisdictional Assessing Officer (AO):
Write a formal letter/email to your AO explaining the situation with copies of all complaint tickets and requests. Request intervention to expedite the refund.
Centralized Processing Centre (CPC):
You can also send a formal written complaint to CPC Bangalore address, mentioning all previous efforts.
Income Tax Ombudsman:
If the issue persists beyond 6 months or you get no resolution, you may approach the Income Tax Ombudsman office for your region. The Ombudsman is empowered to address grievances and expedite refunds.

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