08 January 2014
I have submitted refund reissue 6 times over a period of 1 yr for an old refund of FY2009-10. The online refund reissue process has been followed accurately. I have ticket numbers for all the requests / complaints / calls to the CPC call centre (1800 425 2229).
CPC is unable to resolve the problem for 1 yr and my refund has not yet arrived.
How do I raise an official grievance / complaint for this?
Sorry to hear about the prolonged issue with your refund reissue. Here’s how you can officially raise and escalate your grievance on the Income Tax India e-filing portal:
Steps to Raise Grievance on Income Tax e-Filing Portal: Login to the e-Filing Portal: Go to https://incometaxindiaefiling.gov.in/ and login using your PAN and password. Navigate to ‘Helpdesk’ → ‘Register Grievance’: After login, click on the ‘Helpdesk’ tab in the top menu, then select ‘Register Grievance’. Fill the Grievance Form: Select the category relevant to your issue, such as ‘Refund’ or ‘Refund Reissue’. Provide all necessary details: PAN, assessment year, nature of grievance (refund not received), etc. Mention your previous ticket numbers related to refund reissue to show prior attempts. Submit Your Complaint: Submit the grievance and note down the grievance registration number for future reference. Follow Up: You can track the status of your grievance on the same portal under ‘View Grievance Status’. Additional Steps to Escalate: Contact Jurisdictional Assessing Officer (AO): Write a formal letter/email to your AO explaining the situation with copies of all complaint tickets and requests. Request intervention to expedite the refund. Centralized Processing Centre (CPC): You can also send a formal written complaint to CPC Bangalore address, mentioning all previous efforts. Income Tax Ombudsman: If the issue persists beyond 6 months or you get no resolution, you may approach the Income Tax Ombudsman office for your region. The Ombudsman is empowered to address grievances and expedite refunds.
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