Refund - grievance
This query is : Resolved
Kapil Khanna
(Querist)
08 January 2014
I have submitted refund reissue 6 times over a period of 1 yr for an old refund of FY2009-10.
The online refund reissue process has been followed accurately. I have ticket numbers for all the requests / complaints / calls to the CPC call centre (1800 425 2229).
CPC is unable to resolve the problem for 1 yr and my refund has not yet arrived.
How do I raise an official grievance / complaint for this?
Thanks,
Kapil
The online refund reissue process has been followed accurately. I have ticket numbers for all the requests / complaints / calls to the CPC call centre (1800 425 2229).
CPC is unable to resolve the problem for 1 yr and my refund has not yet arrived.
How do I raise an official grievance / complaint for this?
Thanks,
Kapil
Kapil Khanna
(Querist)
22 January 2014
How do I raise a grievance on https://incometaxindiaefiling.gov.in/
Please help.
Please help.
20 July 2025
Hi Kapil,
Sorry to hear about the prolonged issue with your refund reissue. Here’s how you can officially raise and escalate your grievance on the Income Tax India e-filing portal:
Steps to Raise Grievance on Income Tax e-Filing Portal:
Login to the e-Filing Portal:
Go to https://incometaxindiaefiling.gov.in/ and login using your PAN and password.
Navigate to ‘Helpdesk’ → ‘Register Grievance’:
After login, click on the ‘Helpdesk’ tab in the top menu, then select ‘Register Grievance’.
Fill the Grievance Form:
Select the category relevant to your issue, such as ‘Refund’ or ‘Refund Reissue’.
Provide all necessary details: PAN, assessment year, nature of grievance (refund not received), etc.
Mention your previous ticket numbers related to refund reissue to show prior attempts.
Submit Your Complaint:
Submit the grievance and note down the grievance registration number for future reference.
Follow Up:
You can track the status of your grievance on the same portal under ‘View Grievance Status’.
Additional Steps to Escalate:
Contact Jurisdictional Assessing Officer (AO):
Write a formal letter/email to your AO explaining the situation with copies of all complaint tickets and requests. Request intervention to expedite the refund.
Centralized Processing Centre (CPC):
You can also send a formal written complaint to CPC Bangalore address, mentioning all previous efforts.
Income Tax Ombudsman:
If the issue persists beyond 6 months or you get no resolution, you may approach the Income Tax Ombudsman office for your region. The Ombudsman is empowered to address grievances and expedite refunds.
Sorry to hear about the prolonged issue with your refund reissue. Here’s how you can officially raise and escalate your grievance on the Income Tax India e-filing portal:
Steps to Raise Grievance on Income Tax e-Filing Portal:
Login to the e-Filing Portal:
Go to https://incometaxindiaefiling.gov.in/ and login using your PAN and password.
Navigate to ‘Helpdesk’ → ‘Register Grievance’:
After login, click on the ‘Helpdesk’ tab in the top menu, then select ‘Register Grievance’.
Fill the Grievance Form:
Select the category relevant to your issue, such as ‘Refund’ or ‘Refund Reissue’.
Provide all necessary details: PAN, assessment year, nature of grievance (refund not received), etc.
Mention your previous ticket numbers related to refund reissue to show prior attempts.
Submit Your Complaint:
Submit the grievance and note down the grievance registration number for future reference.
Follow Up:
You can track the status of your grievance on the same portal under ‘View Grievance Status’.
Additional Steps to Escalate:
Contact Jurisdictional Assessing Officer (AO):
Write a formal letter/email to your AO explaining the situation with copies of all complaint tickets and requests. Request intervention to expedite the refund.
Centralized Processing Centre (CPC):
You can also send a formal written complaint to CPC Bangalore address, mentioning all previous efforts.
Income Tax Ombudsman:
If the issue persists beyond 6 months or you get no resolution, you may approach the Income Tax Ombudsman office for your region. The Ombudsman is empowered to address grievances and expedite refunds.
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