Refund failure reg

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This discussion addresses issues with failed ITR refunds due to incorrect bank account details. It covers problems with pre-validating local bank accounts like Odisha Gramya Bank, the acceptance of manually corrected ECS mandate forms, and the feasibility of submitting service requests to change ITR particulars. Advice suggests using a scheduled commercial bank for refunds and opening a new account with a nationalised bank for a quicker resolution.

PURUSOTTAM PANDA

PURUSOTTAM PANDA (Querist)

28 May 2020 Respected Sir,
My ITR has been processed but refund failed due to wrong bank account details. Please guide me on following issues:

1. When trying to pre-validate the bank account with correct details, the status has been showing "Request Submitted" from several days. My account is with Odisha Gramya Bank, a local bank. Is it happening because of this bank is not listed with ITD to provide the service?
2. The ITD has provided me with pre-filled ECS mandate form to certify the same from BM of the concerned bank and to send it to CPC. But, the form contains the wrong bank account details as provided by me in the ITR. The BM has certified the form by entering the correct bank account details manually in the same form. Should I send this to CPC? Will it be accepted at CPC?
3. Can I submit a service request for change in ITR form particulars to provide the correct bank account details for an already processed ITR?

I shall be obliged for your valuable suggestions in this regard.

K Srinivas, CMA CS

K Srinivas, CMA CS (Expert)

28 May 2020 1. May be yes. while claiming IT refund, it's always better to mention a scheduled commercial bank account

K Srinivas, CMA CS

K Srinivas, CMA CS (Expert)

28 May 2020 2. You may try but it only takes more time

K Srinivas, CMA CS

K Srinivas, CMA CS (Expert)

28 May 2020 3. This option is feasible. Raise a request for updating or changing the bank account details for refund claim.

Aashok Kumar Sharma

Aashok Kumar Sharma

(Expert)

29 May 2020 1. When trying to pre-validate the bank account with correct details, the status has been showing "Request Submitted" from several days. My account is with Odisha Gramya Bank, a local bank. Is it happening because of this bank is not listed with ITD to provide the service?

= You can check the list of eligible Banks having tie up for ITD and accordingly open a bank account. You can even open a bank account online and get all the details within minutes. You just have to visit the bank for full KYC compliances.

2. The ITD has provided me with pre-filled ECS mandate form to certify the same from BM of the concerned bank and to send it to CPC. But, the form contains the wrong bank account details as provided by me in the ITR. The BM has certified the form by entering the correct bank account details manually in the same form. Should I send this to CPC? Will it be accepted at CPC?

= Always check Bank Account Details thoroughly otherwise you may lend up in BIG Trouble in future. I do not thing over-writing will be accepted by ITD

3. Can I submit a service request for change in ITR form particulars to provide the correct bank account details for an already processed ITR?

= You may add the request for pre-validating the Bank Account and post a request for processing IT Refund accordingly.

C.A. Mayur J. Raiyani

C.A. Mayur J. Raiyani (Expert)

29 May 2020 The easiest way is to Open new bank account in nationalized bank with all the particulars matching with PAN card. Pre-validate with this new account. Trust me the whole process will take lesser time than any other way. I did it in my one of the client.

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