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Password reset for e filing of itr

This query is : Resolved 
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(Querist)
11 July 2019 I have received an ITR Acknowledgement from my new client for the AY 2015-16. This is for the year when he last filed his ITR through his Tax Consultant. He does not have the efiling Password and his Tax Consultant is dead. He wants to start filing ITR from the PY 2018-19. The due date is 31 July, 2019.

Under the circumstances, how shall I recover his account and / or password, etc. ? The client does not have any document other than the copy of the ITR Acknowledgement (ITR V) . The mobile number and email of the lawyer was given for tax return purposes and the client does not have any access to these.

Please advise on an urgent basis.

Best regards.
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Bhaskaran Chackrapani Warrier

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Bhaskaran Chackrapani Warrier (Expert)
11 July 2019 Obtain 'Digital signature' and try to rest 'password' with that option.
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CA Rashmi Gandhi

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CA Rashmi Gandhi (Expert)
29 March 2021 You can reset by using Aaadhar Card OTP
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