Income tax refund failure in case of legal heir

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This query is : Resolved

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An NRI legal heir filed an Income Tax Return (ITR) for a deceased NRI assessee and is due a refund. However, multiple attempts to reissue the refund have failed with reason 155, citing incorrect bank details. Despite the legal heir's NRO bank account being prevalidated, the issue persists. Raising grievances on the income tax portal has led to unhelpful responses, directing the user to retry the failed reissue process or contact the CPC helpline, which has also proven ineffective.

CA Anmol Grover

CA Anmol Grover (Querist)
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20 October 2023 After the death of the NRI assessee, ITR has been filed through legal heir(also NRI) for A.Y. 2022-23 with refund due. The refund reissue request has failed several times with reason 155. The NRO bank account selected for refund belongs to the legal heir and it is prevalidated. Please suggest on resolving the issue.

CA R SEETHARAMAN

CA R SEETHARAMAN (Expert)
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20 October 2023 Incorrect bank details.
Contact CPC helpline.

CA Anmol Grover

CA Anmol Grover (Querist)
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21 December 2023 CPC helpline does not work as they say PAN or DOB is incorrect. Please provide a helpline which works. Thank you

CA R SEETHARAMAN

CA R SEETHARAMAN (Expert)
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21 December 2023 Raise grivance in the income tax portal.

CA Anmol Grover

CA Anmol Grover (Querist)
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22 December 2023 grievance has been raised several times, but in the reply they are mentioning to raise a new refund reissue request that fails again and again with the same reason.

CA R SEETHARAMAN

CA R SEETHARAMAN (Expert)
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23 December 2023 Then contact CPC helpline. Search Google you will get the number.

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