Unable to select ITR 1

This query is : Resolved

Gopalakrishnan. S (Querist)
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24 July 2022 Sir

One of my friend, who is an employee, has filed ITR 1 last year ( FY 20 -21 ). Her source of income is salary alone. Her total salary for the year 21 - 22 is Rs. 576000/- She wants to file ITR 1 for this year ( 21 - 22 ). But, after selecting the ITR 1 in the selection menu in the IT portal, it is asking for the reason for filing the return. but non of the selection buttons are accessible and the band "Continue" in the lower right corner of the screen is also disabled. She has been trying to file return for the past 10 days. But same problem. Is this a technical issue in the IT portal ? What shall we do to get rid of this issue ?

Please advice.

CA R SEETHARAMAN

CA R SEETHARAMAN (Expert)
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24 July 2022 Select one of the reason like income more than taxable limit then continue button will be abled.

Gopalakrishnan. S

Gopalakrishnan. S (Querist)
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25 July 2022 Sir, though the correct reason is " income more than taxable limit ", we tried selecting all the options found in the screen, but in vein. None of them is getting selected. What shall we do ? Pls. advice.

CA R SEETHARAMAN

CA R SEETHARAMAN (Expert)
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25 July 2022 File ITR 1 online select fresh filing.

CA R SEETHARAMAN

CA R SEETHARAMAN (Expert)
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25 July 2022 Call me around 11 am I will guide you.
Give your email ID I will send my mobile number.

Gopalakrishnan. S

Gopalakrishnan. S (Querist)
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25 July 2022 Thanks Sir. My email ID is sgk_ram@yahoo.com.

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