To Amend Primary Authorized signatory in GST

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This query is : Resolved

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A company is facing difficulties amending their primary authorised signatory on the GST portal after the previous signatory's details and digital signature expired. They are unable to file returns as the portal still shows the old signatory's details, even after attempting to add a new signatory and raising grievances. The company is seeking urgent advice on how to resolve this issue, as they cannot use the EVC option for filing returns.

Sachin

Sachin (Querist)
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27 October 2020 Our Company's Primary Authorized Signatory Expired two months before. unfortunately He was single authorized signatory & its Digital Signature is also expired . Now we want to add another Director as an authorized signatory but while we try to submit the application through Non core fields there shows old authorized signatory details for approval and we unable to submit application. We also visited to our Jurisdictional Office for resolving this issue but their application is also got rejected by GSTN Portal. We also Have raised grievance on GSTN Portal but our issue is still not resolved. Due to we are a Company We cant file Return through EVC Option. We are in deep trouble. any one have face this type of issue? expert please suggest possible way to resolve this issue.

Lekhraj sood

Lekhraj sood (Expert)
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28 October 2020 Are you using the option of 'Amend'? You should use the option of 'ADD NEW' in the Authorised Signatory on the portal.

Sachin

Sachin (Querist)
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03 November 2020 Respected Sir,
Thanks for replying,but if i go through Add New option after end in verification and submission there shows old authorized signatory details for submission of Form GST REG-14. So basically we want new Authorized signatory to replace there.

Lekhraj sood

Lekhraj sood (Expert)
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03 November 2020 ok, can you share your userid and PW on my email id.Also share what you want to update.

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