Service tax return uploading problem
This query is : Resolved
20 October 2011
when we login service tax on aces site and click on Ret option nothing is happening and no further options are available.
what to do ?? please help.
what to do ?? please help.
U S Sharma
(Expert)
20 October 2011
use internet explorer 5.0 or higher
25 July 2025
This kind of issue on the ACES portal where the “Return” option doesn’t respond can happen due to a few reasons even if you are using Internet Explorer 9. Here are some troubleshooting tips:
1. **Try Compatibility Mode**
* Sometimes ACES portal works better in Compatibility Mode on IE.
* In IE 9, click on the **Tools** menu (gear icon) → **Compatibility View Settings** → Add the ACES website URL and close. Then refresh the page and try again.
2. **Clear Browser Cache and Cookies**
* Go to IE Settings → Internet Options → Delete Browsing History (cache, cookies) → Restart browser.
3. **Enable ActiveX and Scripting**
* ACES uses Java applets and ActiveX controls, so make sure these are enabled:
* Internet Options → Security → Custom Level → Enable ActiveX controls and scripting.
4. **Try Another System or Browser**
* While IE is recommended, sometimes older versions or specific system settings cause issues.
* Try accessing the portal from another computer or user profile on the same PC.
5. **Check Java Version**
* ACES needs Java Runtime Environment (JRE). Make sure the latest JRE compatible with your system is installed and enabled.
6. **Use the Offline Utility**
* Download the offline service tax return utility from the ACES site, prepare your return, and upload the generated XML file on the portal.
7. **Firewall or Network Restrictions**
* Sometimes corporate or office firewall blocks Java or scripts required by the portal. Try from a different network or home connection.
---
If after trying these steps the problem still persists, you might want to contact ACES helpline or check if there is any scheduled maintenance going on.
---
If you want, I can guide you step-by-step on clearing cache or enabling ActiveX controls. Just ask!
1. **Try Compatibility Mode**
* Sometimes ACES portal works better in Compatibility Mode on IE.
* In IE 9, click on the **Tools** menu (gear icon) → **Compatibility View Settings** → Add the ACES website URL and close. Then refresh the page and try again.
2. **Clear Browser Cache and Cookies**
* Go to IE Settings → Internet Options → Delete Browsing History (cache, cookies) → Restart browser.
3. **Enable ActiveX and Scripting**
* ACES uses Java applets and ActiveX controls, so make sure these are enabled:
* Internet Options → Security → Custom Level → Enable ActiveX controls and scripting.
4. **Try Another System or Browser**
* While IE is recommended, sometimes older versions or specific system settings cause issues.
* Try accessing the portal from another computer or user profile on the same PC.
5. **Check Java Version**
* ACES needs Java Runtime Environment (JRE). Make sure the latest JRE compatible with your system is installed and enabled.
6. **Use the Offline Utility**
* Download the offline service tax return utility from the ACES site, prepare your return, and upload the generated XML file on the portal.
7. **Firewall or Network Restrictions**
* Sometimes corporate or office firewall blocks Java or scripts required by the portal. Try from a different network or home connection.
---
If after trying these steps the problem still persists, you might want to contact ACES helpline or check if there is any scheduled maintenance going on.
---
If you want, I can guide you step-by-step on clearing cache or enabling ActiveX controls. Just ask!
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