REPORTING PORTAL- ERROR (DEFINED)

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This query is : Resolved

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Users are encountering an 'Error Undefined' when trying to submit responses for non-filing of SFT on the Reporting Portal. Despite trying multiple browsers, clearing cache, and reinstalling software, the issue persists. It appears to be a technical glitch on the website, with suggestions including waiting for a few days or contacting the helpline with screenshots. One user suggested ensuring the authorised person's digital signature is correctly registered on the Income Tax portal before attempting the upload.

arul

arul (Querist)
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20 October 2021 While uploading response for non filing of SFT, we are facing error after clicking on sumbit. "Error undefined" is the error we are getting. We have tried in all browser after clearing cache and reinstall the Ensigner also but no solution

Dhirajlal Rambhia

Dhirajlal Rambhia (Expert)
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21 October 2021 Seems to be technical error of the web.
Either wait for 2/3 days, or Report the issue with helpline,

arul

arul (Querist)
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21 October 2021 Dear dhirajlal sir,

More than 10days I am waiting..

I am not get any solution form customers support side also..

Dhirajlal Rambhia

Dhirajlal Rambhia (Expert)
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21 October 2021 Make Sure you Register Digital Signature for the Authorised Person on the E-Filing Website. JUST FOR CHECK ....First Login into Authorised Person's account ( PERSONAL ACCOUNT ) on Income Tax Website then Register his Digital Signature by going to Profile Settings. Once you register Authorised Persons Digital Signature, You Login with your Company's credentials & upload the Form.

arul

arul (Querist)
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21 October 2021 Yes sir, everything is perfect in IT portal

But still I am facing the issues in Reporting portal..

Dhirajlal Rambhia

Dhirajlal Rambhia (Expert)
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21 October 2021 In that case only option is to wait till the web engineers rectify the error from their end.
Report again with the screenshot of the error.

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