Regarding refund cheque

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This query is : Resolved

Querist : Anonymous

Querist : Anonymous (Querist)

26 November 2012 One of my client
Claim for Refund
cheque , but Now he is
located in another
place/city . Now he wants to ask his refund
cheque for the
assesment year
2012-13 at new
address which is
different from address
given in ITR and also from Pan Database.
When I call to customer
care executive then he said that you can call it
even at new address also, for this go to My
account/Request for
Refund Reissue. But
Now IT efiling website
has become change and
now when I goto MY
ACCOUNT/REFUND
REISSue Request I am
getting that there is no
refund failure, jabki
Refund Cheque by post
aa kar undeliver hone se
wapas chala gaya hai
aur Refund Status bhi
REFUND UNPAID dikha
raha hai.WHAT TO DO ?
When I tell the same to
online helpline then he
again telling to do the same. Secondly There is
No option in MY
Account>SERVICES> REFUNd reissue request to New address as was available in old it website. How to solve the matter.?