Query Regarding Error in Establishing Connection with Traces WebSocket eSigner

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This query is : Resolved

Quick Summary

Users are experiencing difficulties connecting to the Traces WebSocket eSigner. While some standard troubleshooting steps like uninstalling previous versions, using specific browsers (Chrome/Edge), and checking antivirus settings are suggested, these haven't resolved the issue for everyone. For persistent problems, contacting the helpline is recommended, with some users finding success using alternative solutions like Xorkee Signer.

Suresh S. Tejwani

Suresh S. Tejwani (Querist)
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17 November 2025 An issue arises while attempting to establish a connection with the Traces WebSocket eSigner. Despite several attempts, unable to connect successfully. what is solution in this regard?

Dhirajlal Rambhia

Dhirajlal Rambhia (Expert)
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17 November 2025 - Go to Control Panel > Programs > Uninstall a Program
- Remove any existing TRACES WebSigner or emSigner utilities

- Use Google Chrome or Microsoft Edge (Chromium-based)
- Ensure Java is installed and updated (if required by your DSC)

- Add WebSigner.exe to the allowed list in your antivirus or firewall settings

- Some users have resolved the issue by using Xorkee Signer and its G2C Chrome Extension, which is compatible with TRACES.

Suresh S. Tejwani

Suresh S. Tejwani (Querist)
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18 November 2025 this system is not working, what is another way?

Dhirajlal Rambhia

Dhirajlal Rambhia (Expert)
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18 November 2025 No. Contact helpline.

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