Query Regarding Error in Establishing Connection with Traces WebSocket eSigner
This query is : Resolved
17 November 2025
An issue arises while attempting to establish a connection with the Traces WebSocket eSigner. Despite several attempts, unable to connect successfully. what is solution in this regard?
17 November 2025
- Go to Control Panel > Programs > Uninstall a Program
- Remove any existing TRACES WebSigner or emSigner utilities
- Use Google Chrome or Microsoft Edge (Chromium-based)
- Ensure Java is installed and updated (if required by your DSC)
- Add WebSigner.exe to the allowed list in your antivirus or firewall settings
- Some users have resolved the issue by using Xorkee Signer and its G2C Chrome Extension, which is compatible with TRACES.
- Remove any existing TRACES WebSigner or emSigner utilities
- Use Google Chrome or Microsoft Edge (Chromium-based)
- Ensure Java is installed and updated (if required by your DSC)
- Add WebSigner.exe to the allowed list in your antivirus or firewall settings
- Some users have resolved the issue by using Xorkee Signer and its G2C Chrome Extension, which is compatible with TRACES.
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