Query Regarding Error in Establishing Connection with Traces WebSocket eSigner
This query is : Resolved
Quick Summary
17 November 2025
An issue arises while attempting to establish a connection with the Traces WebSocket eSigner. Despite several attempts, unable to connect successfully. what is solution in this regard?
17 November 2025
- Go to Control Panel > Programs > Uninstall a Program
- Remove any existing TRACES WebSigner or emSigner utilities
- Use Google Chrome or Microsoft Edge (Chromium-based)
- Ensure Java is installed and updated (if required by your DSC)
- Add WebSigner.exe to the allowed list in your antivirus or firewall settings
- Some users have resolved the issue by using Xorkee Signer and its G2C Chrome Extension, which is compatible with TRACES.
- Remove any existing TRACES WebSigner or emSigner utilities
- Use Google Chrome or Microsoft Edge (Chromium-based)
- Ensure Java is installed and updated (if required by your DSC)
- Add WebSigner.exe to the allowed list in your antivirus or firewall settings
- Some users have resolved the issue by using Xorkee Signer and its G2C Chrome Extension, which is compatible with TRACES.
18 November 2025
this system is not working, what is another way?
18 November 2025
No. Contact helpline.
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