Mobile Number update in DIN records

This query is : Resolved

Abinaya Elango (Querist)
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25 July 2022 Hi Friends,

What are the possibilities to change the Mobile Number provided for the DIRECTOR IDENTIFICATION NUMBER?

The mobile number provided in DIN records is not active. could not able to use the DIN because of the said issue, not able to receive OTP.

- The DIN was obtained in the current financial year, hence it can't be updated through DIR-3 KYC.
- In DIR-6 director details can be updated except Mobile Number & Email ID. so it won't work.

Please advise any other way to update the mobile number.

Aashok Kumar Sharma

Aashok Kumar Sharma (Expert)
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09 July 2024 If the mobile number associated with your Director Identification Number (DIN) is not active and you cannot receive OTPs, updating it can indeed be challenging, especially if the DIN was obtained in the current financial year (FY). Here are some steps you can consider to resolve this issue:

1. **Contact MCA Support Directly:**
- Despite the limitations mentioned, contacting MCA support directly via phone or email might still be necessary. Explain your situation clearly, stating that your current mobile number is inactive, and request guidance on how to proceed.

2. **File DIR-3 KYC Form (When Applicable):**
- Normally, updating details through DIR-3 KYC is a recommended method. If your DIN was obtained in the current FY, you may not be eligible to use this form immediately. However, if it becomes applicable in subsequent years, ensure you use it promptly.

3. **File DIR-6 Form:**
- While DIR-6 allows for updating director details, as you mentioned, it doesn't permit changes to mobile numbers or email IDs directly. However, it's crucial to keep the other details updated to avoid any discrepancies.

4. **Document Verification:**
- If you haven't already, ensure that all required documents (like ID proofs) are uploaded and verified. This step is crucial as it verifies your identity and supports any updates you're requesting.

5. **Legal or Professional Assistance:**
- Sometimes, seeking assistance from a company secretary or a legal professional who specializes in corporate law can expedite the process. They may have experience navigating similar issues and can provide valuable insights.

**Persistence and Follow-Up:**
- Persistently follow up with MCA support regarding your complaint. Keep records of all communications, including complaint numbers, and escalate the issue if necessary to ensure it gets attention.

**Alternative Communication Methods:**
- If possible, explore alternative methods of communication with MCA, such as through registered post or physically visiting their office (if feasible), to emphasize the urgency and importance of your request.

Updating details like mobile numbers associated with DIN can be stringent due to security reasons, but persistence and clear communication with MCA support are key to resolving such issues effectively.

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