Error in adding Key person

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This query is : Resolved

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A user encountered an error when trying to add a Key Management Person (KMP) to a company profile. The portal indicated that the contact details already exist, despite the person not being registered. After troubleshooting, it was suggested to check the 'Authorized person' list for existing entries. If the person isn't listed, the advice is to check if another individual might be listed with similar details or to edit an existing entry if applicable.

Ronak Barai

Ronak Barai (Querist)
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27 December 2021 Dear Sir/Madam,

We had facing one issue regarding above mentioned subject, by error shown in addition of name of KMP. Portal says contact details already there, where in fact this person is not at all registered as contact person in this company. Hence please advise that whether is this technical issue? or i'm at wrong direction?

Dhirajlal Rambhia

Dhirajlal Rambhia (Expert)
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27 December 2021 Verify if the said person is already existing in the profile, after login to the account.
You can edit or remove it from the 'Authorized person' list.

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Ronak Barai

Ronak Barai (Querist)
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27 December 2021 Ok sir but in authorized person list the said person is not added yet, then i am confused that how the portal says that the person is already in contact?

Dhirajlal Rambhia

Dhirajlal Rambhia (Expert)
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27 December 2021 Is there any other person already existing in the list?
If yes, you may edit its name with the new person !!!

Ronak Barai

Ronak Barai (Querist)
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27 December 2021 Ok sir i will try, thanks for replying..

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Dhirajlal Rambhia

Dhirajlal Rambhia (Expert)
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27 December 2021 Most Welcome ..

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