Wrong email to account

This query is : Resolved

Rachana (Querist)
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09 June 2012 somebody had registered my PAN with their e-mail, now if i enters detail to reset the password eventhough, password will be sent to that account?

what is the remedy to correct e-mail account, to access my PAN login to e-file my return

plz reply soon

Ki$hor B

Ki$hor B (Expert)
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09 June 2012 You should call the support at the relevant Income Tax Office.

If not resolved by phone, visit the ITO.

Try write to the help desk's email id as well. Ensure that you mention your issue and the PAN no. CLEARLY in your mail.

Ram Avtar Singh

Ram Avtar Singh (Expert)
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09 June 2012 To change your email ID/mobile number, please follow the instructions given below:-

a) Log in with your user ID, password and PAN
b) Click on the option ‘Provide email ID / mobile number to receive updates as per the policy of ITD
c) Go to ‘Update Existing Details’ and provide your desired email ID in the mail
d) ID’ Field and/or in mobile number field, provide your correct 10 digit mobile number
e) Click on Update. A message will be displayed as ‘Your details changed successfully’.
You can even update your email ID after logging into Form 26AS. For this, you need to follow the procedure as below:-

a) Click on the option ‘View Form 26AS’
b) Go to ‘Add/Edit Email ID/Update’ option provided at the top of Form 26AS view.
c) Go to ‘Update Existing Details’ and in the Email ID field, provide your desired email ID and/or in mobile number field, provide your correct 10 digit mobile number
d) Click on update. A message will be displayed as ‘Your details changed successfully’.

How the ‘Add/Edit Email ID/Update’ option will help me?

This option is useful in the following cases:-

In case you want to change/update your existing email ID.
In case you want to change/update your mobile number.
In case you want to receive password through email by availing ‘Forgot user ID’ or ‘Reset Password’ option (available at log-in page of Form 26AS).
In case you want to receive Form 26AS by email.

Ki$hor B

Ki$hor B (Expert)
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09 June 2012 Just a doubt Ram, Rachna's PAN has been registered by a unknown person against his email which means she doesn't have login access. Could she still follow the procedure?

CA Salman Mansoori

CA Salman Mansoori (Expert)
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10 June 2012 Update your records by calling the ITD support is the only remedy. There is also a particular email id of ITD wherein if you send your crediential they would change the email. just check on www.incometaxindiaefiling.gov.in

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