Tally 9
This query is : Resolved
26 June 2017
Hello All
I would like to take advise on the tally file. One of my file in tally 9 is not showing on the Gateway Menu, but the file no is visible in the data folder. I am not able to understand the reason. Pl help me out. I think it is corrupted but while scanning it has not shown any problem. Pl advise.
Sincere Thanks.
I would like to take advise on the tally file. One of my file in tally 9 is not showing on the Gateway Menu, but the file no is visible in the data folder. I am not able to understand the reason. Pl help me out. I think it is corrupted but while scanning it has not shown any problem. Pl advise.
Sincere Thanks.
26 June 2017
Contact Tally Solution 1800 200 8859
26 July 2025
Hey! If your Tally 9 company data folder is visible in the data directory but the company name doesn’t show up on the Gateway of Tally menu, here are some common causes and fixes:
---
### Why this happens:
* **Company folder exists but data is incomplete or corrupted**
* **Company data not properly synced or not in expected format**
* **Tally config/cache issue**
---
### Steps to troubleshoot:
1. **Check Folder Name & Path:**
* The company folder should be directly inside the Tally data folder (usually `C:\Tally\Data`).
* Make sure there are no nested folders inside the company folder (like `Company1\Company1`).
2. **Check `cmpinfo.xml` File:**
* Inside your company folder, look for a file named `cmpinfo.xml`.
* This file contains the company name details shown on the Gateway screen.
* If missing or corrupted, Tally won’t list the company.
3. **Restore from Backup:**
* If you have a backup (`.tsf` file), try restoring it via **Gateway of Tally > Alt + F3 (Restore)**.
* Restore to a new folder and check if it appears.
4. **Re-index the Data:**
* Sometimes scanning the data again helps. Run Tally Data Repair utility or press **Ctrl + Alt + R** in Tally to reload the company list.
5. **Check for Hidden Folders or Permissions:**
* Make sure the company folder is not hidden and you have full read/write permissions.
6. **Try Opening Data Manually:**
* Use **Select Company > Browse** option in Tally and manually select the company folder.
---
### If still not showing:
* The data may be corrupted even if scan doesn't show errors.
* Consider restoring from an older backup if available.
* For critical data, professional Tally data recovery services may help.
---
---
### Why this happens:
* **Company folder exists but data is incomplete or corrupted**
* **Company data not properly synced or not in expected format**
* **Tally config/cache issue**
---
### Steps to troubleshoot:
1. **Check Folder Name & Path:**
* The company folder should be directly inside the Tally data folder (usually `C:\Tally\Data`).
* Make sure there are no nested folders inside the company folder (like `Company1\Company1`).
2. **Check `cmpinfo.xml` File:**
* Inside your company folder, look for a file named `cmpinfo.xml`.
* This file contains the company name details shown on the Gateway screen.
* If missing or corrupted, Tally won’t list the company.
3. **Restore from Backup:**
* If you have a backup (`.tsf` file), try restoring it via **Gateway of Tally > Alt + F3 (Restore)**.
* Restore to a new folder and check if it appears.
4. **Re-index the Data:**
* Sometimes scanning the data again helps. Run Tally Data Repair utility or press **Ctrl + Alt + R** in Tally to reload the company list.
5. **Check for Hidden Folders or Permissions:**
* Make sure the company folder is not hidden and you have full read/write permissions.
6. **Try Opening Data Manually:**
* Use **Select Company > Browse** option in Tally and manually select the company folder.
---
### If still not showing:
* The data may be corrupted even if scan doesn't show errors.
* Consider restoring from an older backup if available.
* For critical data, professional Tally data recovery services may help.
---
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