Refund not recd. as legal heir of a.y. 2021-22

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This query is : Resolved

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A legal heir filed an Income Tax Return for AY 2021-22 and received an intimation that the refund failed due to a PAN mismatch, despite the bank account being pre-validated. Multiple refund reissue requests have failed, and grievances to the CPC have yielded no resolution, with the portal suggesting escalation. The jurisdictional ITO has also stated they cannot assist with this specific assessment year.

Deepak Gupta

Deepak Gupta (Querist)
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15 February 2023 i filled her mother itr of a.y. 2021-22 as legal heir.
i got intimation from CPC stated that return processing completed . but refund failed due to PAN MISMATCH .
i selected my legal heir bank a/c. at the time of ITR filling.
my bank a/c. is pre validated and nominated as self.
till date i raised 4 refund reissue request but out of 4 , 3 got failed due to bank a/c. is not prevalidated.
last refund reissue request i submitted on 19.09.2022. but its showing pending acceptance by CPC.
I raised so many grievance but nothing happen. CPC is saying wait for some time. your issue is escalated.
my mother deceased pan efilling portal is still active.
what to do.
deepak gupta

Dhirajlal Rambhia

Dhirajlal Rambhia (Expert)
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16 February 2023 Better to file a written complaint with your Jurisdictional ITO, with a copy to ITO of your mother's PAN. Finally you can file grievance under https://pgportal.gov.in/

Deepak Gupta

Deepak Gupta (Querist)
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16 February 2023 Thanks for your reply.
I personally met ITO. he is saying For A.. Y. 2021-22 .
He cannot do anything. I filled grievance on CPGRAMS dates 26.07.2022 but no action is taken till date. CPC is saying, your issue is escalated but nothing happen
Thanks

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