Non-receipt of OTP on my email-id for e-verification for request for registration as Representative

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This query is : Resolved

Quick Summary

If you're experiencing delays in receiving OTPs via email for e-verification when registering as a Representative Assessee, you're not alone. While mobile OTPs arrive promptly, email verification can take hours or fail entirely. Suggestions include double-checking your registered email address, lodging a formal grievance, and attempting the process during off-peak hours. Unfortunately, reaching the Income Tax department directly for assistance can be challenging.

Jayashree

Jayashree (Querist)
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12 September 2025 I am filing request for registration as Representative Assessee for deceased person. I have submitted required documents and I received OTP on mobile immediately but not on email id, there was 12 hours delay when email was received after mobile otp received.
now, I am again trying, but still I am facing same problem again and again, what to do? I have tried all the contact numbers of Income tax, but could not be connected.
please, do the needful.