IT Filing - Blank Error line showing Sl. No. 1 but without any content - Unable to rectify & submit

This query is : Resolved

Kamalakkannan TV (Querist)
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29 July 2023 RESOLUTION FIRST

Just now received the resolution from IT Department, thanks to their response:

Resolution: "Dear Taxpayer, in case you are filing ITR-2 then kindly consolidate the donation amount of same PAN and please enter as one line item under Schedule 80G and then retry filing to resolve this issue. In case filing ITR-1 return, then kindly select the Section 80DDB drop-down under Total Deductions and then confirm and retry filing."

PROBLEM STATEMENT

I have been attempting to file the Returns for the last few days. I have completed all the forms and the Validation was also successful.

When I pressed "Proceed to Verify", it displays a Blank Error line with Sl. No. 1 but without any content (screenshot enclosed). I'm unable to remove the error and hence, am unable to submit the IT Returns.

I also noticed that this error has been faced by several other people and reported in various social media. I contacted the IT Help Desk and they asked me to write to efilingwebmater@incometax.gov.in. I have written to them and kept sending reminders. Absolutely no response. We all seem to be waiting for a solution.

As suggested by an expert, I tried to file again. The same problem is repeated.

I spent many hours filling in the data and it is extremely difficult to re-enter the data again and again. Since only a few days are left for submission, request your urgent help in resolving the situation and enabling me to submit the IT Returns on time.

Kamalakkannan TV

Kamalakkannan TV (Querist)
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