This discussion addresses the challenges faced by an NBFC in West Bengal when trying to obtain a Cosmos RBI User ID and password for filing NBS 9 returns. While the RBI website suggests contacting the DNBS Regional Office, direct requests to the Kolkata office went unanswered for an extended period. The advice provided includes raising a formal complaint via the pgportal.gov.in website as an alternative. Ultimately, after a lengthy follow-up of approximately six months, the required credentials were provided.
22 May 2020
WE ARE HAVING A NBFC COMPANY REGISTERED IN WEST BENGAL WITH PAID UP CAPITAL AND FREE RESERVES OF 5 CR. WISH TO FILE NBS 9 ND WITH RBI BUT THE PROCEDURE OF GETTING REGISTRATION IS STILL NOT CLEAR AND STEPS TO BE TAKEN ONLINE IS NO WHERE SPECIFIED PL GUIDE
23 May 2020
The NBFCs may get in touch with the concerned DNBS Regional Office for obtaining the Log-in ID and Password for submitting the on-line Annual Returns. The contact details of the concerned persons in various DNBS Regional Offices are available on the website https://cosmos.rbi.org.in.
23 May 2020
Thanks for the advice but when we send the request mail to DNBS kolkata for the obtaining user id and password no reply instead of repeated request is received than what is other way to obtain the required details.
14 June 2020
If a formal letter/concern is not being addressed by the official concerns you may raise a complaint with the said department at https://pgportal.gov.in/
14 June 2020
THANKS FOR YOUR ADVICE. HOWEVER ON THE REGRESSIVE FOLLOW UP THEY HAD SEND THE USER ID AND PASSWORD WHICH TOOK ATLEAST 6 MONTHS TO GET THE SAME.