Error while filing as representative

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This query is : Resolved

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Users are encountering an error when trying to file a tax return as a representative, even after filling in all required details. The error message indicates that representative information is mandatory. While some users suggest checking specific sections on the e-filing website or filing a grievance, one user found success using the offline Excel utility to file their return.

P Srinivas

P Srinivas (Querist)
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19 July 2023 I am getting the following error even though i have filled up all the details of the representative and have received approval for the representative "Since return is filed by a representative assessee then details regarding "Name of the representative, Capacity of the representative, Address of the representative and Permanent Account Number (PAN) / Aadhaar of the representative" is to be mandatorily filled."

Dhirajlal Rambhia

Dhirajlal Rambhia (Expert)
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19 July 2023 Yes, you have fill the details in General Data & last page of ITR about the details of representative.

P Srinivas

P Srinivas (Querist)
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19 July 2023 Filled up all the details in general and also on the last page-verfication but still shows the same error

Dhirajlal Rambhia

Dhirajlal Rambhia (Expert)
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19 July 2023 Check if the details are also filled in your efiling site, after login; under legal representative.

P Srinivas

P Srinivas (Querist)
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19 July 2023 the representataive has also received approval from the dept and change of option from self to representative is available and all the details are filled in the general tab pertaining to representative and also at the end in the verification section but still this error persists

Dhirajlal Rambhia

Dhirajlal Rambhia (Expert)
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19 July 2023 Ignore the massage and check if you are able to upload ITR.
If no, file complaint under Grievances.

P Srinivas

P Srinivas (Querist)
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20 July 2023 Sir, Not able to proceed further to file as it shows the same error even though all the details of representative is filled up

Dhirajlal Rambhia

Dhirajlal Rambhia (Expert)
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20 July 2023 File complaint under Grievance, with the error screenshot.

P Srinivas

P Srinivas (Querist)
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21 July 2023 I used offline excel utility and it worked and have filed the returns. thanks