Error in Income Tax portal

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This query is : Resolved

Quick Summary

A user encountered an error on the Income Tax portal where their Aadhaar was shown as unlinked for OTP submission, yet simultaneously indicated as already linked when attempting to link it. This appears to be a system glitch. The suggested solutions include filing the Income Tax Return (ITR) with 'verification pending' and using an alternative verification method, or lodging a complaint via the 'Grievances' section and awaiting resolution. Filing without OTP and waiting is considered the more immediate option.

Kiran S. Bhoite

Kiran S. Bhoite (Querist)

22 September 2021 I am filing income tax return of my client. When the final submission is done through Aadhaar OTP, the message shows that Your Aadhaar in not link with PAN. And when I link the Aadhaar to PAN the message shows that Your Aadhaar is already link to Your PAN.
Is it system error?
In Aadhaar card the valid mobile is registered because last year return submit through Aadhaar OTP.

Dhirajlal Rambhia

Dhirajlal Rambhia (Expert)

22 September 2021 Either you submit the ITR with 'verification pending', & verify it with any other mode;
or file complaint under 'Grievances' & wait for its resolution.
I think first option should be more viable.

Kiran S. Bhoite

Kiran S. Bhoite (Querist)

22 September 2021 Thank you Sir, I will file without OTP and wait some days for verification.

Dhirajlal Rambhia

Dhirajlal Rambhia (Expert)

22 September 2021 Yes, by the time you can raise complaint under 'Grievances' for removal of such variance.

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