Action Plan for Employee: When Employer Fails to Credit EPF Contributions

Provident Fund contributions is an important aspect of salary which aimed at providing vital social security and retirement benefits through  the Employees' Provident Fund Organization (EPFO). 

Mandatory Contributions

If any organizations have employees 20 or more must register under the EPF Act and contribute to the employee's EPF.

Both employees and employers must contribute to the employee's PF account. 

The minimum contribution is 12% of the employee’s salary and dearness allowance (DA) from both parties. Contributions exceeding this limit can be made voluntarily.

First Check PF Contributions Whether It Is Credited Or Not

To verify if your PF has been credited by your employer, you can check by following this steps:

• Give a missed call to 9966044425
• Send an SMS to 7738299899
• Log in to the EPFO online portal
• Use the UMANG mobile application

What to do if PF is Not Credited

When an employer fails to credit the deducted the PF amount to your PF account by the 15th of every month, then you can file a complaint with the EPFO authorities via the EPF i Grievance Management System (EPFIGMS) portal or by submitting a written complaint.

What are the Documents Required for Complaint

To file a complaint with the EPFO authorities via the EPF i Grievance Management System (EPFIGMS) portal, you are required to provide evidence that your PF has been deducted but not credited. The documents include:

• Salary slips
• EPF statement

How to File a Complaint

To file a complaint on the EPFIGMS website, follow these steps

• Visit the EPFIGMS website.
• Click on “Register Grievance” and select your status (PF member, EPS pensioner, employer, or others).
• Enter your claim ID if available, or select "no".
• Enter UAN details, security code, and click “Get Details”.
• Click “Get OTP” and enter the OTP received on your registered mobile number.
• Submit your personal details - name, gender, contact information, address, etc.
• Click on “PF account number”.
• Select the type of complaint and add required documents.
• Submit the complaint.

You will receive an SMS confirmation once your complaint is successfully submitted.

FAQs

What to do if EPFO is not responding?

You can send your complaints or queries to the email ID - employeefeedback@epfindia.gov.in

How many days does an EPF grievance take?

It usually takes up to 15-30 days to resolved the complaint.

Why is my PF claim still under process?

When your PF claim status is "under process," it means that your request is reviewing by the PF office. 

After the review is complete, the PF money will be transferred to your bank account.

Why is my EPFO claim taking so long?

EPFO claim can be delayed or even rejected if your details are incorrect or if your Aadhaar and UAN are not linked.