Quick Summary
Nearly 72% of financial transactions of PSBs done through digital channels Active customers doubled on digital channels from 3.4 crore in FY 2019-20 to 7.6 crore in FY 2020-21 Financial transactions undertaken through home and mobile channels increased from 29% in FY 2018-19 to 76% in FY 2020-
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FAQ :
Active customers on digital channels for PSBs have doubled from 3.4 crore in FY 2019-20 to 7.6 crore in FY 2020-21.
Nearly 72% of financial transactions for PSBs are now conducted through digital channels.
The share of financial transactions undertaken through home and mobile channels has increased from 29% in FY 2018-19 to 76% in FY 2020-21.
The government has facilitated digital banking through contactless digital lending, enhanced mobile and internet banking access, and the 'Jeevan Pramaan' initiative for pensioners.
Doorstep banking services are available through a call centre, web portal, and mobile app, offering services like cash withdrawal/deposit and document pickup/delivery in 100 cities.
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