How to resolve issues on Digital Learning Hub portal ICAI?



Quick Summary
The ICAI has launched the Digital Learning Hub (DLH) portal to make online courses and publications easily accessible. However, some members have encountered issues accessing the site. This guide provides solutions to common problems, including recommended browser settings, how to log in using SSP credentials, and the steps to subscribe to and launch courses. It also clarifies how CPE hours are credited for eligible courses.

Hello all!  Hope you all are doing well and safe at home.

To sharpen the skills of members ICAI come up with online courses and publication. The publication was already available at the ICAI site but in different places. So to give a solution to the problem of searching for material at different places. A portal has been designed with the name Digital Learning Hub (DLH) learing.icai.org . But some peer friends are facing issues in accessing the courses and materials available with the portal.

So here I come with the solution of issues commonly faced.

Q1. What are System requirements and browser settings for accessing DLH?

Ans.

ICAI Digital Learning Hub: Solutions to Common Issues
  1. Mozilla Firefox (Latest version): Some courses are not accessible on Internal Explorer and even Chrome so I suggest you use Mozilla Firefox.
  2. The latest version of Java
  3. Adobe Flash Player (For some courses it is required)
  4. Allow pop up for this site.

This is the only requirement for this portal. I think this will help you to access the course.

Q2. How to Login on DLH Portal?

Ans. You can log in on this portal by using the user ID and Password of the SSP portal.

Q3. How to access course/publication?

Ans. Subscribe the course you want to access. After subscribing it will be available to My Dashboard tab. Go to My Dashboard.  Click on the arrow appearing in the right side of Course Name. then again click on drop down line appeared there. Now the Launch button will appear. Click on launch. The course will open in New window. So make sure Pop up is unblocked for this site. If Blocked then allow the pop-up.

 

Q4. What about CPE hours, will it be allowed?

Ans.  CPE hours are allowed for some courses. Which will be automatically credited. You need not to claim it manually. you can see CPE hours on cpeapp.icai.org. Login to your account. You can see it in unstructured attendance under the attendance tab.

 

These were the common queries that I came to know while accessing the courses. If you have others then let me know.

Don't forget to give feedback.

FAQ :

For the best experience on the DLH portal, it's recommended to use the latest version of Mozilla Firefox. You will also need the latest version of Java and Adobe Flash Player for some courses, and it's essential to allow pop-ups for the site.

You can log in to the DLH portal using your existing User ID and Password from the SSP portal.

First, subscribe to the desired course. Once subscribed, it will appear in your 'My Dashboard'. Click the arrow next to the course name, then the drop-down line, and finally the 'Launch' button. The course will open in a new window, so ensure pop-ups are unblocked for the site.

Yes, CPE hours are allowed and automatically credited for certain courses. You do not need to claim them manually. You can check your credited CPE hours on cpeapp.icai.org under the 'unstructured attendance' section.




About the Author

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I am a practicing Chartered accountant. Serving theknowledge to the seekers and helping them. I am a blogger, writer and poet by passion.

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