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Indian Railways is taking some important action to tackle the issue of suspicious user IDs, which have become a concern that passengers unable to book tickets. Fraudsters using automated bots and software to create fake profile IDs and book large numbers of Tatkal tickets within seconds and then re
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Indian Railways terminated 3.02 crore suspicious user IDs to combat fraudsters who use automated bots and software to create fake profiles, book Tatkal tickets rapidly, and resell them at inflated prices, preventing genuine passengers from booking.
Indian Railways is implementing anti-bot technologies like AKAMAI to filter out fake users. They have also introduced Aadhaar-based One-Time Password (OTP) verification for both online and offline Tatkal ticket bookings.
For online Tatkal bookings, users must verify their identity using an Aadhaar-based OTP before proceeding. At reservation counters, Aadhaar-based OTP verification has also been introduced to prevent the use of fake identities or multiple agents.
The Aadhaar-based OTP method has reportedly improved the availability of confirmed Tatkal tickets in about 65% of trains where it has been implemented for online bookings.
The ticketing system is hosted in a secure data centre with controlled access, CCTV surveillance, and end-to-end encryption. Regular security audits are conducted, and the system is monitored 24/7 by CERT-In and NCIIPC.
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