ITR Processed but Refund Failed - What to do?

Last updated: 11 August 2021

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Quick Summary

If your Income Tax Return (ITR) has been processed but your refund has failed, don't worry. You can resolve this by following two key steps. First, pre-validate your bank account through your e-filing profile to ensure your PAN and bank details match and your mobile number is linked. If this fails, visit your bank branch to update your information. Second, once your bank account is successfully pre-validated, submit a Refund Reissue Request via the 'Service Request' section in your e-filing account.

'Your refund has failed, please raise a Refund Reissue Request', if you get this kind of email or sms after receiving Income Tax Return Processing Intimation u/s 143(1) then you need to follow just 2 simple steps to get you Income Tax refund.

1) Prevalidate your Bank A/c

This is the most important step to get your Income Tax refund smoothly. Log in to your Income Tax efiling profile > Profile Settings > Prevalidate your Bank A/c. Your PAN should be linked with the Bank A/c in which refund will credit and your PAN name and bank name should be matched. Also, link your mobile no with your Bank a/c to generate Bank EVC and e-Verify your Income Tax return.

If Prevalidation of Bank a/c is failed, then you must go to your Bank Branch and tell them to link your PAN & mobile no with your bank a/c .

Income Tax Refund Failed How to Reissue Your Payment

2) Refund Reissue Request

If your ITR processed but Refund failed due to bank a/c issue, then after successful Prevalidation of your bank a/c you need to make Refund Reissue Request. Log in to your Income Tax efiling profile > My account > Service Request > New request > Refund reissue.