Deloitte India has proposed a new real-time refund tracking system for the Income Tax portal, similar to courier tracking. This feature aims to resolve taxpayer frustration by providing clear, live updates on refund statuses, estimated timelines, and alerts. The proposal includes an escalation button for delays and SMS/email notifications to reduce unnecessary queries.
Deloitte India, a major chartered accountancy firm, has proposed add a real-time refund tracking system on the Income Tax portal as part of its recommendations for Union Budget 2026-27 - more like how we track courier packages.
This feature aims to address taxpayer's big frustrations like -
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FAQ :
It's a proposed real-time system for the Income Tax portal that would allow taxpayers to track the status of their refunds live, much like tracking a courier package.
It aims to address taxpayer frustration caused by unclear refund statuses and delays, by providing clear, live updates on what stage the refund is in and estimated timelines.
The system would feature a live dashboard with clear refund statuses (e.g., 'under processing', 'approved', 'sent to bank'), estimated refund timelines, an escalation button for delays, and SMS/email alerts.
Currently, over 1 crore Income Tax Returns are pending processing, and the department acknowledges delays, particularly for complex returns or those with high refund claims. The new system would bring transparency.
Salaried individuals, freelancers, small businesses, and seniors who often wait months for their refunds would benefit by gaining clarity and reducing the need for repeated helpline calls or grievances.