With over 22 billion transactions in FY 2020-21, UPI emerges as the favourite digital payment choice



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UPI has solidified its position as India's preferred digital payment method, processing an impressive 22 billion transactions in the financial year 2020-21. This surge reflects a significant shift towards digital transactions nationwide, driven by government initiatives. Overall digital transaction volumes have seen an 88% increase over the last three years, with UPI alone experiencing a four-fold growth.

88% growth in volume of digital transactions during last 3 years since 2018-19

With over 22 billion transactions in FY 2020-21, UPI emerges as favourite digital payment choice

As a result of the initiatives taken by the Government, there has been a paradigm shift in digital transactions in India. This was stated by Union Minister of State for Finance Dr Bhagwat Kisanrao Karad in a written reply to a question in Rajya Sabha.

UPI: India s Favourite Digital Payment Choice with 22 Billion Transactions

The Minster stated that the paradigm shift is reflected in terms of the increase in the volume of digital transactions over the last three financial years as illustrated below:

Financial Year

Volume (in lakhs)

2018-19

2,32,602

2019-20

3,40,025

2020-21

4,37,445

Source: RBI

As observed from the above table, there has been a growth of 88% in volume of digital transactions during the last 3 years since 2018-19, the Minister stated.

The digital transaction platform is a pan India platform with a facility of ‘’anytime anywhere’’ banking. Accordingly, the data is captured only at the National level, the Minister added.

The Minister further stated that as per the data sourced from National Payments Corporation of India (NPCI), India’s own payment platform, UPI has emerged as the country’s favourite digital payment choice, with over 22 billion transactions registered during FY 2020-21, showing 4 times growth over the last 3 years. Also, AePS inter-bank transactions during FY 2020-21 registered a 9-fold growth, over the past 4 years.

To promote digital transaction in the country, the Minister stated that RuPay debit cards are issued to Jan-Dhan account holders under Pradhan Mantri Jan-Dhan Yojana (PMJDY). As on 08.12.2021, 31.17 crore RuPay debit cards have been issued to PMJDY account holders. As digital payment is one of the priorities of the Government to facilitate hassle free and seamless banking transactions in the country, several other initiatives have been taken by Government of India through its various programs/agencies, Reserve Bank of India (RBI) and banks, to promote and create awareness about digital payments in rural areas.

While answering a question on preventing frauds in digital transactions, the Minister state that the Unique Identification Authority of India (UIDAI) issues the Aadhaar numbers to the residents of the country and provides authentication services for establishing identity of the individual. UIDAI already provides for various modes of authentication namely biometric (which includes fingerprint, iris), One Time Pin-based (OTP) and demographic authentication. These can be used in a single factor or multi-factor mode. Any user agency/ department can opt for one or a combination of these modes depending upon their security/ risk assessment of their respective systems, the Minister stated.

The Minster further apprised that NPCI, RuPay Debit and Credit cards are used at both domestic and international payment gateways. These international and domestic transactions are facilitated by NPCI’s International network partners and domestic tie-ups. In addition, acquiring banks also have their own payment gateways that work with RuPay cards.

FAQ :

UPI handled over 22 billion transactions in the financial year 2020-21.

There has been an 88% growth in the volume of digital transactions during the last three financial years since 2018-19.

The government is promoting digital transactions through various programs, including issuing RuPay debit cards to Jan-Dhan account holders and creating awareness about digital payments in rural areas.

The Unique Identification Authority of India (UIDAI) provides authentication services using biometric, One Time Pin (OTP), and demographic methods, which can be used in single or multi-factor modes to prevent fraud.

NPCI, India's payment platform, facilitates UPI transactions and also supports RuPay debit and credit cards for both domestic and international payments through its network partners and tie-ups.




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Finance news reporter covering taxation, GST, income tax, business compliance, and economy updates. I simplify complex financial topics into easy-to-understand articles for professionals, taxpayers, and business owners on leading finance and tax platforms.

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