17/18 ITR is not getting processed

Hi.. It was Aug-17 when filled the original return and revised was filed on Nov-17 ( coz of wrong address and IFSC) but the status is same till now i.e. ITR V Received. Now customer care advising to wait since last 2 months and even they mentioned that revised return is rejected due to GTI changes and delay on submission, and saying that they are processing the original return. The confusion is : - is it possible to process the original return by them automatically when revised is rejected ? Plz .. suggest .. how to resolve the issue.