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How to file return in ACES- Part-I

Pradeep Jain 
Updated on 25 April 2021


The word automation has its own pros n cons. Anyone have some different imagination of this word. What, why, how, to whom and so many doubt come to their mind. All of sudden this word is on everyones tongue. Automation, Automation, Automation, after all what is this! Nobody was disposed to the automation of filing of return will be mandatory for everyone. Everyone was like no, no, we are fine in the situation as we are. We dont want any change. Everyone was addicted to submit the return manually. How can you compel us in such a way without any intimation or without any pre-guidance? How we got a mail from ACES admin as we dont have any mail account? Even we dont have any computer at our premises. Humara Kya Hoga?


But if the automation has taken place then it will be very convenient to file the returns as we have seen on Income Tax and VAT side. There is no need to go to any department and we can file the same while sitting on home. The main purpose of the automation on the Government is to reduce corruption as well as to view data as and when needed. Earlier the department was asking n number of details for comparison. Now there will be no need for the same. The data required by Commissioner will be available to them on their computers and that too in the format they require the same. Assessee need not to compile and give the same to them. The audit will also not require the same for desk review. It will be readily available to them. The time of assessee as well as of officers will be saved. The pendency level at the department will also come down. Till now, the returns are filed online. Henceforth, all the permissions will be granted online. There will not be any delay. Department will give permissions in time bound manner. If they require any information from assessee then the same will be provided online. The piece meal queries will not be asked. As such, the automation will be beneficial to both i.e. assessee as well as to department.

We are explaining the preliminary provisions relating to online registration in this article. As it is not possible to compile all the things in one article, we will give details for filing ER-1 return, ST-3 return and other returns in our next articles on the same issues at the earliest.



Automation of Central Excise and Service Tax (ACES)


The central board of excise and customs has developed a new software application called automation of Central excise and service tax (ACES). It is a new centralized and web-based software application. It is designed to provide you an electronic interface with the department and the aims behind this is:

-         Improving tax-payer service,

-         Reducing paper work,

-         Transparency as well as Accountability, and

-         Improve the efficiency of Indirect tax Administration.

The application has been rolled out:


Finally the Automation of Central Excise and Service Tax [ACES] application has been rolled out in the following Commissionerates:







05th Dec 2008


LTU-Chennai and Service Tax-Chennai

12th Mar 2009



13th Mar 2009



23rd Mar 2009



27th Mar 2009


Delhi-IV (Faridabad)

14th Sep 2009


Hyderabad-I, Hyderabad-II, Hyderabad-III and Hyderabad-IV

17th Sep 2009


Ahmedabad-I, Ahmedabad-II, Ahmedabad-III and Service Tax-Ahmedabad

18th Sep 2009


Jaipur-I and Jaipur-II

23rd Sep 2009


Service Tax-Kolkata

23rd Sep 2009


Bengaluru-I, Bengaluru-II, Bengaluru-III and Service Tax-Bengaluru

30th Sep 2009


Chennai-I, Chennai-II, Chennai-III and Chennai-IV Central Excise

5th Oct 2009

Available help and support:


-         Anyone can make a friendly call at 1800 425 4251 (toll-free).

-         Anyone can send a mail seeking help at

-         Upload the e-filing excel utilities from

-         Anyone can make e-payment of duty liabilities though

-         Anyone can learn through LMS (Learning Management Software) through



Now come to the machinery part of this application: Registration



New Assessee: in respect of ACES application, the new assessee means, a person who is not registered with the CBES. The new assessee have an option to get register himself through online. 


Fill all the details as required in the above window in the respective columns, please take care of the followings:

-          User name should up to 6 to 12 character only all should be in off caps.

-          Password should have only 6 characters.

-          Email address should be active and you should check carefully as you have no option to change the same once you click on submit button. 

-          Name of the unit should be the name as shown in the registration certificate.

-          Designation should be of the person who will sign the return.

-          Name of the person who will sign the return.

-          And remaining details are optional.

Finally click on submit button. A massage will show like below:


Now, go to your mail inbox, a mail will come from ACES admin. In that mail you have received your password like below:  

 Now again come to the ACES homepage and choose the Central Excise or Service tax link as the case may be. And login by entering the ID and Password as given in the above mail. A new window will open for change password like:


Enter your old password as given in the above mail and enter your own password (it should be of 6 character only), confirm new password (repeat your own password again). Finally a password hint question for future assistance. It will be helpful for password retrieval. And click on the submit button.


Now you will be successfully login in to your account in which you can apply for a new fresh registration or you can use all the features as being available by ACES at your home page.




Existing Assessee: In respect of ACES application, the existing assessee means a person who is registered with the CBES. The existing assessee need not to take fresh registration with the department. He has to just register with the ACES.


A mail will be sent from to your e-mail ID, as available in the existing registration database. The said mail has a TPIN and password. The above mail id is system generated so we cannot reply on the said mail. The said mail has registration no. of the assessee, full name of the assessee, full address of the assessee and TPIN link and password. The format of mail is like below:


We have to just copy the first link as shown in the above mail followed by password and past the said link in the internet browser. After following the above link as shown in the above mail we have a new window in front of us like:


 Basically this window is for generating ID of your choice and password. We just have to fill all the required information in the respective cells. Like user name (your own), password (as given in the mail), New password (your own), confirm new password (repeat your own password) ) finally a password hint question for future assistance. It will be helpful for password retrieval. And click on the submit button.


While choosing user name remember that user name is permanent and cannot be changes in the future. And also it will be suggestive for all to change the password at regular intervals. As anyone can surrender his/her registration certificate through ACES so please do not disclose the user name and password with anyone. Also check your bulk/spam folder periodically for communication from ACES.


A massage will show you have been successfully registered with ACES with the user id xxxxxx like:


Now click on the Login button and type your user id and password in the respective column. You will reach on the home page of your account. And now you can use all the features as being available by ACES at your home page. Like filing of return ER-1, ER-2 etc. for excise and ST-3 for service tax.


If, in any case you have not received any mail from to your e-mail ID, it means your mail id as provided is not working or there is no mail id in the CBEC database. Then you should contact the jurisdictional Range Officer to confirm/modify your e-mail ID, after which the system will send you a fresh mail communicating the TPIN and password. You should write a application in the format annexed herewith.


Technical support from your side:


Processor: Intel Pentium III and higher.

RAM: At least 256 MB.

HDD: At least 40 GB.

Web browser: IE 6.0 and above or Netscape 6.2 and above or Mozilla Fire Fox.

MS Office: 2003 or above for using excel file utilities.

General: Sound card, Speakers/Headphones, Colour Monitor for using LMS.


Further, It will be suggestive to use the Mozilla Fire Fox rather than any other internet browser for all the application of ACES. There are so many problems come in other internet browser. To install the Mozilla Fire Fox in your computer just follow the link〈=en-US.


Contemporary situation:


October 9th, 2009, only few assesses have received his/her user name and password in respect of central excise and last date of filing of return of central excise is October 10th, 2009. Sir please accept our return manually this time only, we have already applied for user id and password, we will definitely file e-return next month. Yes, most of assesses have been filed the return ER-1, ER-2 and ER-6 manually.


October 14th, 2009, No one has received his/her user name and password in respect of service tax and the last date of filing of return is October 25th, 2009. The jurisdictional departments are pushing us to file e-return. Should we apply for user id and password or should we file the return manually. As the jurisdictional officers are not accepting manual return, so, please extend the last date for those assesses to whom no mail has been received till October 25th.





The Assistant Commissioner
Service Tax Range-___,  




1) Name of Assessee:

2) Category of service(s):

3) Service Tax Registration No.

4) Email Address:

 (Please give a trusted e-mail address to which the User Name and Password for access to the E-filing of the Return can be sent)

5) We request that, we may permitted to file our ST3 Return electronically. We declare that we satisfy the conditions of Trade Notice No 6/2003 dated 01-04-2003 and shall observe the instructions given therein.

We undertake to indicate my/our 15 digit STP code in every challan used by us for remitting Service Tax in Banks.

If any difficulty is faced in filing the return electronically and get the acknowledgement from the computer within one month from the due date, we shall file manual returns as was done hitherto.



Name and signature of the Assessee



Designation with Seal


We have tried to compile each and every aspect relating to registration in our article. But the queries are welcome from us. We are further giving the details of filing the returns in our next article.

Category Service Tax
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Pradeep Jain 

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