In a recent message to Income-Tax Department officials, CBDT Chairman Ravi Agrawal emphasized the need for a "responsive and fair" tax administration that prioritizes taxpayer needs. Extending Diwali greetings, Agrawal underscored the values of "perseverance, integrity, and wisdom" as guiding principles for department officials. He encouraged the continued development of a system that balances efficiency with empathy, aiming to strengthen public trust in the tax system and foster voluntary compliance.
"Our collective efforts can bring about significant improvements in compliance ease, transparency, and taxpayer services," Agrawal stated, adding that a prudent, innovative approach should be the foundation of their work. He highlighted that the department’s mission includes being adaptable to the evolving demands of society and the economy, focusing on transparency, trust, and taxpayer-centric services.
Appointed as CBDT chief in June, Agrawal is committed to advancing a robust yet adaptable tax administration that reflects these values, promoting a balanced approach to taxpayer engagement and revenue collection.
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