Refund reissue

shashank (Student CA Final ) (74 Points)

01 October 2017  
Hi Everyone
I have a client who has not received the refund for the AY 10-11dew some error. Now that I am raising the new request in website it asks for OTP if I kean the proper OTP number I get a red mark stating OTP is invalid though it's valid OTP.
Any idea to overcome this problem