IBBI disposes off 6,172 complaints and grievances out of 6,231 against service providers under IBC



Quick Summary
The Insolvency and Bankruptcy Board of India (IBBI) has effectively handled a significant volume of complaints against service providers operating under the Insolvency and Bankruptcy Code (IBC). As of July 31, 2022, the IBBI received 6,231 grievances and has since resolved 6,172 of them. The Minister of State for Corporate Affairs confirmed this, clarifying that the Ministry of Corporate Affairs does not directly intervene in the corporate insolvency resolution process, which is managed through market-driven resolution plans assessed by creditors and approved by the Adjudicating Authority.

The Insolvency and Bankruptcy Board of India (Grievance and Complaint Handling Procedure) Regulations, 2017 enable stakeholders to file a grievance or a complaint against service providers under the IBC. This was stated by the Union Minister of State for Corporate Affairs Shri Rao Inderjit Singh in a written reply to a question in Lok Sabha today.

Besides this, the Minister stated, Insolvency and Bankruptcy Board of India (IBBI, the Regulator) also receives complaints and grievances from Centralized Public Grievance Redress and Monitoring System (CPGRAM), Prime Minister’s Office, MCA and other authorities. Till 31st July, 2022, the IBBI had received 6,231 such complaints and grievances, of which 6,172 have been disposed after examination.

The Minister said that the Ministry of Corporate Affairs does not have any role in corporate insolvency resolution process (CIRP) of a corporate debtor (CD) under the provisions of the Insolvency and Bankruptcy Code, 2016 (the Code). CD undergoing CIRP is resolved through a resolution plan formulated by resolution applicants based on market driven process.

IBBI Resolves 6,172 Complaints Against Insolvency Service Providers

The Minister further stated that the Committee of Creditors (CoC) within its commercial wisdom assesses the feasibility and viability of the resolution plan submitted by the proposed resolution applicant which is then approved by the Adjudicating Authority (AA). Further, the realisation by creditors through CIRP under the Code is dependent on quality assets at the time of its resolution, the Minister stated.

Giving more details, the Minister stated that no such investigation has been initiated as section 29A of the Code enlists certain categories of undesirable persons which include related parties ineligible to submit a resolution plan during the CIRP. Regulation 36A(8) of IBBI (Insolvency Resolution Process for Corporate Persons) Regulations, 2016 imposes a duty on Resolution Professional (RP) to conduct due diligence to satisfy themselves that the prospective resolution applicant is not ineligible under section 29A of the Code. The resolution plan approved by the CoC, within its commercial wisdom is then approved by AA under section 31 of the Code thereby ensuring that any undesirable persons under section 29A are unable to take over the CD. Likewise, during liquidation proceedings of CD, the proviso to Section 35(1)(f) bars a liquidator from selling immovable and movable property to any person who is ineligible to be a resolution applicant.

Further, the Minister stated that as per information available, Directorate of Enforcement has received one complaint against an RP of one CIRP in which appropriate action under applicable law has been taken. Further, CBI has received one complaint regarding abuse of process in one CIRP matter which was forwarded to the Regulator and on examination, the Regulator has not found any actionable material.

FAQ :

The IBBI, under its Grievance and Complaint Handling Procedure Regulations, 2017, enables stakeholders to file complaints against service providers under the IBC and also receives grievances from various government channels.

As of July 31, 2022, the IBBI had received 6,231 complaints and grievances, and has disposed of 6,172 of them after examination.

No, the Ministry of Corporate Affairs does not have a role in the corporate insolvency resolution process (CIRP) of a corporate debtor under the IBC.

Resolution plans are formulated by resolution applicants and assessed for feasibility and viability by the Committee of Creditors (CoC) based on their commercial wisdom, before being approved by the Adjudicating Authority (AA).

Yes, Section 29A of the IBC lists categories of undesirable persons, including related parties, who are ineligible to submit a resolution plan. Resolution Professionals have a duty to conduct due diligence to ensure compliance.

The Directorate of Enforcement has taken appropriate action on one complaint against an RP. The CBI received a complaint regarding process abuse, which was forwarded to the IBBI, but no actionable material was found upon examination.




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